The player from Portugal had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had acknowledged the player's concern regarding the delay in processing the withdrawal, explaining that it was common for such transactions to take time due to factors like KYC verification and withdrawal volume. However, the complaint was ultimately rejected as it was deemed a duplicate of an existing issue.
KinBet Casino - Player claims that payment has been delayed.
Amount: €1,000
KinBet Casino
Safety Index:Below averageSafety Index
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6.4
KinBet Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
4 hours ago
Public
Public
11 hours ago
Translation
Since June 28, 2025 I have requested the withdrawal, supposedly and according to the website it takes 3 days for the processing. every time I question they always say the same "that there is a problem in the processing" and now via email they have answered the following: "We fully understand your concern and sincerely regret the wait in resolving your case.
We would like to emphasize that our team is already aware of the situation and is monitoring everything closely. At the moment, we still don't have an exact date for the conclusion, but we hope to have new updates soon. Although we cannot guarantee a specific deadline at this time, we want to assure you that we are doing our best to complete the process as quickly as possible."
I can't understand this kind of support, and how it's possible to operate like this.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
11 hours ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
