Since June 28, 2025 I have requested the withdrawal, supposedly and according to the website it takes 3 days for the processing. every time I question they always say the same "that there is a problem in the processing" and now via email they have answered the following: "We fully understand your concern and sincerely regret the wait in resolving your case.

We would like to emphasize that our team is already aware of the situation and is monitoring everything closely. At the moment, we still don't have an exact date for the conclusion, but we hope to have new updates soon. Although we cannot guarantee a specific deadline at this time, we want to assure you that we are doing our best to complete the process as quickly as possible."

I can't understand this kind of support, and how it's possible to operate like this.

Desde o dia 28 de Junho de 2025 que pedi o levantamento, supostamente e segundo o site é 3 dias para o processamento. cada vez que questiono dizem sempre o mesmo "que há um problema no processamento" e agora via email responderam o seguinte: "Compreendemos perfeitamente a sua preocupa??o e lamentamos sinceramente a espera na resolu??o do seu caso.

Gostaríamos de refor?ar que a nossa equipe já está ciente da situa??o e acompanhando tudo de perto. No momento, ainda n?o temos uma data exata para a conclus?o, mas esperamos ter novas atualiza??es em breve. Embora n?o possamos garantir um prazo específico neste momento, queremos assegurar que estamos fazendo o possível para o processo ser concluído com a maior brevidade possível."

N?o consigo entender este tipo de suporte, e como é possível operar assim.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Due to the fact that this complaint is a duplicate of an existing one, it will now be rejected. Thank you for your understanding.