The player from Spain requested a withdrawal of €153 via Litecoin on June 22, but after 16 days, he faces withdrawal blockage without clear communication from the casino. Despite several attempts to contact support, he receives no proper response, exacerbating his frustration with the lack of transparency regarding his funds.
Kingmaker Casino - Player's withdrawal is blocked and delayed.
Kingmaker Casino
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Current status
Waiting for Casino Guru to reply
6d 19h 35m 44s
Case summary
4 hours ago
Public
Novice
Public
8 hours ago
On June 22, I requested a withdrawal of €153 via Litecoin at Kingmaker20.com. I still have 200€ more on the account.
After submitting the request, I waited several days without receiving any confirmation, update, or request for verification. On July 1, I received a generic email from a support agent (Ambar) saying my case was escalated and referring me to section 6.14 of their Terms and Conditions. However, no timeline or further action was provided.
Today, July 8, I logged into my account and saw a warning that withdrawals are blocked by the operator. This is the first time I’ve seen such a message, and I have not been informed of any reason why my funds are being withheld.
I have contacted both live support and the finance department multiple times without receiving a proper answer. The funds remain pending and inaccessible after 16 days.
I consider this an unacceptable delay and a lack of transparency from a licensed casino. I am attaching a screenshot showing the withdrawal block as evidence. I kindly ask Casino Guru to mediate and help me get my funds released.
Thank you in advance.
Public
Complaint Specialist
Public
4 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so that I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
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Thank you for your patience, and stay safe.
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