In February 2025 I registered in the casino, made my first deposit and start playing. After I completed wagering and got winning I couldn't log into my account and at last the website got unavalable for me. I didn't get any explanation regarding this from casino. I had active balance. I'd like to get information what hapenned and return my amount back. I hope for your support.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble accessing your account and the lack of communication from the casino.

To help us understand your situation better and assist you properly, could you please clarify the following:

• Could you confirm the date and amount of your first deposit?
• Did you receive any emails or messages from the casino before the website became unavailable for you?
• Have you tried accessing the casino from a different device or internet connection, just to check if it might be a local issue?
• Do you have any screenshots of your account balance or confirmation of your deposit and winnings?

If you have any of this information or additional communication from the casino, please feel free to forward it to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear bambambilulu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Petronela,

Please find replies to your questions below:

1. I registered account in casino and made my first and only deposit on 12.02.2025, amount 54.95USD equivalent to 55USDT, because I paid with crypto wallet.
2. No I didn't receive any email from casino regarding any restrictions of the website.
3. Yes, I tried to open website with other device but issue was the same.
4. Unfortunately I don't have screenshots from casino website. I have only an email confirming that my deposit to the casino was successful. I forwarded it to your email address.

Hello,

Thank you very much for your response and for forwarding the confirmation of your deposit.

To better understand the situation, could you please let us know what exactly happens when you try to log in to your account?

• Do you receive any specific error message, or does the website simply fail to load?

Thank you in advance for your reply.