The player from Spain is banned from Mafia Casino and has requested account closure due to gambling addiction, but her account remains open. She demands a refund of her 2,750 euros in deposits and the final closure of her account.
Mafia Casino - Player’s account is closed but needs refund.
Mafia Casino
Safety Index:HighSafety Index
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8.0
Mafia Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 18h 56m 41s
Case summary
5 hours ago
Public
Novice
Public
14 hours ago
Translation
Hello, I would like to file a formal complaint against this casino, Mafia Casino. I am banned and I have problems with gambling. This casino not only let me open the account, but I also realized this and asked for my account to be deleted. I told them I am a gambling addict and they have not closed my account. Therefore, I demand that they return my 2,750 euros that I deposited there due to my addiction problem. I demand a refund of all my money and the definitive closure of the account.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
7 hours ago
Dear player,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please confirm if you have previously had an account with this casino that was closed due to a gambling problem?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].
Thank you very much in advance.
Best regards,
Dominika
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