Hello, I would like to file a formal complaint against this casino, Mafia Casino. I am banned and I have problems with gambling. This casino not only let me open the account, but I also realized this and asked for my account to be deleted. I told them I am a gambling addict and they have not closed my account. Therefore, I demand that they return my 2,750 euros that I deposited there due to my addiction problem. I demand a refund of all my money and the definitive closure of the account.

Hola quiero poner una reclamación queja formal contra este casino mafia casino yo estoy prohibida y tengo problemas con los juegos y este casino me dejó no solo abrir la cuenta también que me di cuenta y pedí me eliminen la cuenta por qué les he dicho soy ludopata y no me han cerrado la cuenta por tanto exijo me devuelvan mis 2750 eur que he depósitado allí por mi problema de adicción  y exijo en reembolso de todo el dinero mío y el cierre definitivo de la cuenta

Dear player,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please confirm if you have previously had an account with this casino that was closed due to a gambling problem?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Dominika

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