On June 18 I made a deposit of about 108,477 Dice token (Megadice's casino's propietary crypto token) which is approximately $130 USD). While playing with this deposit, i earned 5 sets of free spins as part of the site's reward system totalling 170 spins. The same day I played these free spins and received some decent wins, ..on one set i won approximately $70 USD worth of dice. I then started playing with the bonus funds to fullfill the wagering requirement. When I started wagering, I was not aware that there is a max bet of $5 USD when wagering bonus funds as this had never had this flagged before when playing bonuses on megadice and in my experience playing at other casinos who have a max for wagering, the casino has their games programmed to reject any bet that is made higher than the maximum. On the first game i managed to win about $700 US dollar worth of Dice, having done so with some bets exceeding the maximum bet. When I exited the first game to switch over to another, a notification popped up on the casino website telling me I had made bets that exceeded the maximum, and in order to keep my winnings, make sure I lower my bet to the $5 limit. I complied, and for every bet after that I did not exceed the $5 maximum. With subsequent play, I fulfilled my wagering requirements for the first few sets of free spins, and in doing that I had accumulated a balance of 2.5 million dice in my withdrawable funds which is approximately $3,000 US Dollars. There was still a small amount of money in my bonus funds balance from the subequent sets of free spins i had played and because i know some casinos dont allow you to withdraw if you have a bonus balance, i checked with live support to make sure withdrawing the 2.5 mill in my withdrawable was kosher. I was told yes. However by the time i went to go withdraw , my balance was I looked at my transactions and saw a "manual withdrawal" had been made for the full amount ("manual" deposits and withdraws are when the casino deposits or withdraws from your account). I went back to chat to see what was going on and i was told all my winnings were being confiscated because i had exceeded the max bet when wagering. I was very upset as the notification i received said i wouldnt be penalized for the initial error if i lowered my wager - which i did. The majority of the funds confiscated had been won on wagered $5 or less.

The second issue, and the one i feel very strongly justified in requesting it be resolved, is regarding cashback. When playing in dice, players receive 15% weekly cashback for all net losses, which is distributed on Tuesday each week. The cashback which was distributedm this-past tuesday the 24th of June was for play between June 16th to June 22nd. With my bonus winnings confiscated I had a net loss. I had deposited approximately $165 USD worth of dice and according to casino live support I wagered $9,990 USD worth of dice. However I did not receive any cashback. I connected with the Dice team on telegram (there is a separate team you have to speak to regarding dice and the 15% cashbackt and theyre only on telegram) and they tell me i had a surprlus. I told them the only way that could be is if they're considering the manual withdrawal as a personal withdrawal, but since the manual withdrawal represents a loss for me, i definitely experienced a loss. At first, the telegram team SUSPENDED me from the telegram group simply for being adamant that they made an error. I then managed to reach them via email and i was told again i had experienced a surplus, and that "Your account was in overall profit during the week, which means no cashback is due based on the terms of the weekly cashback structure.

The cashback team does not have control over funds that may have been added or removed from your account.

As per support, your funds were removed because your bets exceeded the $5 limit. For further clarification about your bets, please contact our support team directly, as they can provide details on your specific game activity."

It is so unfair to have money i am owed denied because of the same casino confiscating winnings and then not acknowleding they had been confiscated when it benefits them.

Because of the notificaton I received that i could keep my bonus winnings if i lowered my wager, i believe my bonus winnings shouldnt have been confiscated but I understand the casino's terms and conditions allow the casino to remove the funds if any terms is breached. But there is no excuse whatsoever for them to ignore the fact that all my winnings were confiscated for the purpose of calculating cashback. There is no denying I had a net loss. If they wont give me the cashback based on all wagers (money deposited and bonus), they should definitely give to me for play using deposited funds.

Dear charlixcx,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were the 5 sets of free spins presented as different no-deposit bonuses or a single no-deposit bonus?
• Have you played with the bonus, all of the sets of free spins first, and wagering of winnings later, or were you wagering winnings of single sets of free spins?
• Have you asked the casino to provide you with your game history?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas