Hi, i was playing rich leprechaun megaways when i got a bonus i got to 9 spins and had won over ￡2300 on ￡2 stake then on my last spin the game froze and hasnt since let me back on. Then winnings havent been added to my balance and mrjones arent doing anything to help. The game is still down i will attach what it says. I just want my winnings but cant get through to anyone! I am unsure how much it was i actually won as i stilL have one spin

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We understand how frustrating it can be to experience issues while playing, especially when it comes to winnings. To assist you further, could you please provide more information by answering the following questions:

• What platform (desktop or mobile) were you using when the game froze?
• Have you attempted to refresh the page or restart the game? If so, what was the outcome?
• How long have you been experiencing technical issues with this game?
• Have you contacted customer support at Mr. Jones Casino, and if so, what response did you receive?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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