The player from Greece deposited €10, met the required turnover, and attempted to withdraw €450, only to discover that his account has been closed. The casino claims it was an administrative decision, and he is seeking clarity since he believes he did not violate any rules. He is considering legal action against the casino.
MrPunter Casino - Player's account has been closed.
MrPunter Casino
Safety Index:Above averageSafety Index
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7.7
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Case summary
11 hours ago
Public
Visitor
Public
18 hours ago
Translation
I made a deposit of €10 and got a bonus of 200 spins. I made the required turnover that it wanted and then proceeded to withdraw the €450 specifically 1/7. I sent them a message to tell me when my money would be credited and they answered me everything was fine, it was just that there was a workload until today I suddenly logged into my account and found that my account had been closed. I asked the reason for this and they replied that it was an administrative decision. I did not violate any rules and I have made several deposits at this casino but it is a scam. I have also informed my lawyer and I am waiting for them to send me the casino details so that I can file a lawsuit. I am also attaching images from the conversations.
Automatic translation:
Public
Complaint Specialist
Public
11 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. To better understand your situation, could you please provide us with the following details:
- Have you passed the full KYC verification or at least submitted any identity documents to the casino for verification?
- Did you receive any specific reason for the closure of your account beyond "administrative decision"?
- Has the casino informed you if your withdrawal would be processed or if your winnings were confiscated?
- Could you kindly send me a screenshot or a link to the bonus you activated and played with?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
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Thank you for your patience, and stay safe.
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