The player from Greece faced canceled withdrawals at Mr Punter casino, which were initially canceled due to a supposed issue with his banking provider. After making another withdrawal, he was still waiting for processing, suspecting intentional delays to withhold his funds. The issue was resolved after the player confirmed that his problem had been addressed, leading to the complaint being marked as 'Resolved' in the system.
MrPunter Casino - Player's withdrawal is delayed and suspected to be blocked.
Amount: €165
MrPunter Casino
Safety Index:Above averageSafety Index
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7.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
18 hours ago
Public
Public
4 days ago
Translation
I made a withdrawal last week from the Mr Punter casino which was cancelled the next day by the same people under the pretext of a problem with my banking provider who assured me that there was no such problem...then I made another withdrawal and I am waiting another 3 days for them to process it, while they should have processed it immediately and with priority...I suspect that they are doing it with intent to block the money in their piggy bank, finding excuses to delay the analyses.
Automatic translation:
Public
Complaint Specialist
Public
3 days ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, or if your withdrawal request gets cancelled again, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Public
3 days ago
Translation
My problem is still not resolved and the casino has put my account under review which means I no longer have access... today is the third day after the second withdrawal I made and I'm waiting to see if they will deposit the money into my account.
Automatic translation:
Public
Complaint Specialist
Public
19 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Chris1974,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
