wondering if anyone has this same problem I have deposited and withdrawn many times with no problem now has asked me to do this but the card details it’s asking for are old as I have new card I have sent the cards I am using currently.

hoping some ones got some information on how long this will take and if I will receive my money ,thanks.

??

Dear Obler04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you ever verified the old card?

Do you want to withdraw winnings from the deposit made with your old card?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Never verified the old card and no bonus was in use when winning the money also not deposited with that card for at least 6 month deposit was made with different card to win the money

Dear Obler04, could you clarify what the casino needs from you to verify the old card?

Do you have a possibility to request the necessary documents from your bank?

Are both the old and new cards registered in your name?

Dear Obler04,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.