I am contacting you because I have been waiting for a payout of 2560,85 PLN from the NV Casino. The withdrawal request has been raised 02.06.2025 with transaction ID on NV casino site as ?0ab45707-ce28-40df-bd2c-ab21182a471d" and 2 days later has been approved. I received email confirmation and status was changed to sucessful.

However, the amount has not yet been credited to my account. When I contacted to support I received information that it should be processed within 72 hours from approval. Today is 18 days since approval and I still didn’t receive any payment. My account is fully verified and I had already succesfull witdrawals from this casino some time ago, what causing that this issue is very strange. Please support me to receive my withdrawal.

Dear kilku123,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay with your withdrawal from NV Casino.

To better understand the situation and move forward, could you please clarify a few points for us:

• Have you received any new updates from the casino’s support team since your last contact with them?
• Did the casino provide you with any confirmation or proof of the payment being sent (for example, a payment reference number or transfer confirmation)?
• Could you please confirm the payment method you selected for this withdrawal (e.g., bank transfer, e-wallet, card refund)?
• Have you checked with your bank or payment provider to see if the funds might be on hold or pending on their end?

If you have any related screenshots of your withdrawal request, the approval confirmation, or any email communication with the casino’s support team, please forward them to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear `Petronela,

Thank you for your reply and support.

Regrading your questions see below my replies:

No, unfortunately I didn't receive any significant updates since 2 weeks. After many tries contact on chat or emails every time they responding that I must wait as it was forwarded to responsible team and it's under investigation as they asked about transaction confirmation their own team and will share it to me once will be available. They are not able explain when will provide any more information, what is really frustrating, especially after as long time. Till today I didn't receive any emails with transaction confirmation and any other explanations. I have used bank transfer payment method. The same method was used some time ago when payment was successfully received, what is additionally strange. I didn't check anything with my bank as I didn't receive any confirmation of this payment transaction from NV Casino. If they would send me any confirmation then I would be able to investigate it with my bank, so I suppose that nothing was paid.

I shared you all communication emails and screenshots on email [email protected].

Regards,

Kamil

Dear kilku123,

Thank you for the update, and many thanks to the casino team for their assistance as well.

Please follow the instructions provided and contact your bank. If the payment cannot be located, don’t forget to send the requested bank statement to the casino’s support team.

Kindly keep us informed about any further developments — we’ll be happy to assist if needed.