Hi, Razed banned my account which I was still playing with. It had 810 in it and a withdrawal to be processed. The withdrawal was processed however they banned the account saying that I had multiple accounts. I do not I have 1 account. The account that they thought was the multiple is in fact my partners account, and I enjoyed it so made one of my own and on multiple occasions I have told them this. They continually tell me to email the complaints team which I have an have received no reply it has now been over 3 days. They said 24hours for a reply originally.

Dear emma628,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

I did not verify as I deposit with crypto and it does not require verification.

I play slots, and I did not use any bonuses.

thanks so much,

Emma

Thank you very much for your reply, emma628. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Absolutely I will email it through now!

Thank you very much, emma628, for your cooperation. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Stefan,

in the meantime they have replied and this has all been sorted I believe!

Dear emma628,

Do I understand the situation correctly that the issue has been resolved and I can close the complaint as resolved?

I'll be awaiting your reply.

Nevermind, please continue with the complaint as they have not replied again since!

Dear emma628,

I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Razed Casino representative to join this conversation and participate in resolving this complaint.

Dear Razed Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hi, this case can now be closed. Razed casino has kindly replied.

kind regards

Emma

Dear emma628,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, www.kpvfaw.com