The player won €500, but the casino paid him out only €42, because he placed a bet on a table game. The player closed his account. He violated the casino's T&Cs, so we rejected this complaint.
Ridika Casino - Player is complaining about confiscated winnings.
Amount: €458
Ridika Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Ridika Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Gareth
Unregistered user
Public
5 years ago
I won 500 Euros at Ridika and withdrew they kept the rest of my bonus money and I withdrew 500 euros they then took a week after sending them lots of documents and only paid out 42 euros I was furious with them but they said I had a bet on a table game so it cancelled all my winnings, well why the hell did they let me withdraw then? Total rip off they weren't very nice about it either so I closed my account. My advice is STAY WELL CLEAR
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Gareth,
Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. I checked their Bonus and General T&Cs, just to find out if there is something I can do, but they state this:
"Bets placed on all games other than slot machines will be deemed a violation of the Terms and Conditions therefore your bonus and winnings will be voided."
After you requested a withdrawal and sent all required documents, the casino’s security department reviewed all your activity (to find out whether you didn’t violate any of their T&Cs, checking your documents, etc., and this can take some time). So, at first, they let you request the withdrawal of €500, but paid you only €42, because they found out you placed bets on games other than slots, which is not in accordance with the casino’s terms.
I apologize, but I cannot help you more than this, especially not after you closed your account. But I hope you won’t come across a problem like this again.
Best regards,
Kristina
