The player from Greece found that his account at RTbet had been blocked, resulting in the cancellation of his withdrawals. He had contacted live chat for clarification and was informed that his account was closed. The player reported that he had made three withdrawal requests totaling approximately 2200 euros, which were canceled without explanation. After reviewing the case, it was resolved that the Complaints Team was unable to assist further due to the issue being related solely to sports betting, leading to the closure of the complaint.
RTbet Casino - Player’s account has been closed.
Amount: €2,200
RTbet Casino
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Closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
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Public
3 weeks ago
Rtbet blocked my account and cancelled my withdrawls.I used the live chat and they informed that they closed my account
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Head of Complaint Resolution Center
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3 weeks ago
Dear spyridon_kara,
Thank you very much for submitting your complaint. I’m sorry to hear about your account closure and the unresolved withdrawal.
To better understand your situation and move forward, could you please clarify the following:
- When exactly did you request the withdrawal?
- Did the casino provide any reason for the account closure?
- Could you confirm what type of games you were playing before your account was closed (e.g., slots, live casino, table games)?
- Do you have any email or chat communication confirming the withdrawal request and wallet address you provided?
If you have any screenshots or additional messages from the casino, please feel free to forward them to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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3 weeks ago
I cannot remember the exact amount,i think abou t 2200 euros and i made 3 withdrawls 2 months ago and they cancelled them on 27 of may.They didnt explain me the reasons for my acc closure,all the winnings came from sports betting.I received a mail on 13th june to provide selfies for kyc reasons,i will provide them soon.
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Head of Complaint Resolution Center
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2 weeks ago
Thank you, spyridon_kara, for your response and for clarifying the details of your case. Unfortunately, as the issue relates solely to sports betting, we regret to inform you that we are unable to assist further in this matter.
At this time, we do not have a dedicated department or the necessary expertise to handle disputes involving sports betting specifically. For this reason, I am unable to proceed with your complaint and must close it now.
I’m truly sorry we couldn’t help you this time. However, should you experience any issues with online casinos in the future, please don’t hesitate to reach out to us — we’ll be glad to assist in areas within our scope.
Thank you very much for your understanding.
Best regards,
Petronela
www.kpvfaw.com
