Dragi spiridon_kara,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za zatvaranje va?eg naloga i nere?eno povla?enje sredstava.
Da bismo bolje razumeli va?u situaciju i krenuli dalje, molimo vas da pojasnite slede?e:
- Kada ste ta?no zatra?ili povla?enje?
- Da li je kazino naveo bilo kakav razlog za zatvaranje ra?una?
- Mo?ete li potvrditi koje ste vrste igara igrali pre nego ?to vam je nalog zatvoren (npr. slotove, kazino u?ivo, stolne igre)?
- Da li imate bilo kakvu komunikaciju putem e-po?te ili ?askanja kojom se potvr?uje zahtev za isplatu i adresa nov?anika koju ste naveli?
Ako imate snimke ekrana ili dodatne poruke od kazina, slobodno ih prosledite [email protected] .
Va?a saradnja u pru?anju ovih detalja ?e nam pomo?i da istra?imo i radimo na re?enju.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Petronela
Imajte u vidu da www.kpvfaw.com nikada ne?e tra?iti bilo kakve uplate niti pristup va?im nalozima. Ako neko tvrdi da je zaposleni u www.kpvfaw.com-u i tra?i takve radnje, nemojte davati nikakve informacije.
Jedini legitiman na?in na koji ?emo vas kontaktirati jeste putem ove zvani?ne platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albe.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakve nedoumice.
Dear spyridon_kara,
Thank you very much for submitting your complaint. I’m sorry to hear about your account closure and the unresolved withdrawal.
To better understand your situation and move forward, could you please clarify the following:
- When exactly did you request the withdrawal?
- Did the casino provide any reason for the account closure?
- Could you confirm what type of games you were playing before your account was closed (e.g., slots, live casino, table games)?
- Do you have any email or chat communication confirming the withdrawal request and wallet address you provided?
If you have any screenshots or additional messages from the casino, please feel free to forward them to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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