I made a deposit to this casino and tried to KYC for a withdrawal, but the KYC process never ends.

I contacted support, but they only repeat that the finance department will email me, and it has already been several weeks.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the KYC process and your withdrawal at the casino. To better understand your situation, could you please provide answers to the following questions?

• Could you describe the steps you took during the KYC process?
• Have you received any communication from the finance department during these weeks regarding your verification?
• What specific information did you provide during your KYC submission?
• Have any of your documents been approved and verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I submitted a set of KYC documents on the site, but they were not authenticated, and when I contacted support, I received this response.

However, after waiting and waiting, we have not heard from the finance department.

Please forward me all the communication between you and the casino customer support regarding the verification of your account at [email protected]. Thank you for your patience and cooperation.

Above image only.

Thank you very much, andandjonnyx, for providing all the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear andandjonnyx,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Skyslots Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Skyslots Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear andandjonnyx,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi