The player from Germany expressed frustration over a casino that had failed to provide the promised welcome bonus despite multiple deposits of over 20 EUR. He had received only a small number of free spins and claimed that the treatment from customer service had been unsatisfactory and misleading. The Complaints Team had attempted to gather more information from him, but due to a lack of response, the investigation could not proceed. As a result, the complaint was rejected.
Slot Mafia Casino - Player’s bonus claims are denied.
Amount: €27
Slot Mafia Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Slot Mafia Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
the worst f.... casino i ever deposited at
i deposited 3 times over 20 eur 3 F... TIMES AND NEVER GOT THE WELCOME BONUS SOME SMART AGENT TOLD ME I HAVE TO DEPOSIT 30 EUR TO GET THE WELCOME BONUS BUT IT CLEARLY SAID MIN 20 EUR AND THE BEST THEY COULD DO WAS 10 FC.... SPINS !!!!!! THEN AFTER THE 3RD DEPOSIT SOME B... NAMED MONICA SAID I CAN ONLY OFFER YOU 10 SPINS BECAUSE MY LAST BONUS WAS SO BIG WHICH THE FCKN 10 SPINS GAVE ME 0.00 CENTS PLEASE FOR THE LOVE OF GOD NEVER EVER EVER EVER DEPOSIT IN THIS SCAM CASINO
Public
Casino Analyst & Complaint Specialist
Public
5 months ago
Dear fckcasinos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you ever received any bonuses other than the three you mentioned not receiving?
Did you want to activate the first three deposit bonuses with your deposits of €20 each, or were all three deposits intended to activate just the first deposit bonus?
How did you activate the bonuses you did not receive?
Could you please share your communication with the casino regarding the bonuses? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear fckcasinos,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
