Hyv?t fckcasinot,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi. Sallikaa minun esitt?? teille muutama kysymys, jotta ymm?rr?n koko tilanteen t?ysin.
Oletko koskaan saanut muita bonuksia kuin ne kolme, joita mainitsit saamatta?
Halusitko aktivoida kolme ensimm?ist? talletusbonusta kullakin 20 euron talletuksellasi vai oliko kaikkien kolmen talletuksen tarkoitus aktivoida vain ensimm?inen talletusbonus?
Kuinka aktivoit bonukset, joita et saanut?
Voisitko jakaa viestint?si kasinon kanssa bonuksista? L?het? s?hk?postit tai chat-kopiot s?hk?postiini osoitteessa [email protected] , tai l?het? kuvakaappauksia t?nne.
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos jo etuk?teen vastauksestasi.
Yst?v?llisin terveisin,
Dominika
Dear fckcasinos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you ever received any bonuses other than the three you mentioned not receiving?
Did you want to activate the first three deposit bonuses with your deposits of €20 each, or were all three deposits intended to activate just the first deposit bonus?
How did you activate the bonuses you did not receive?
Could you please share your communication with the casino regarding the bonuses? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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