K?ra fckcasinos,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Har du n?gonsin f?tt n?gra andra bonusar ?n de tre du n?mnde som inte f?r?
Ville du aktivera de tre f?rsta ins?ttningsbonusarna med dina ins?ttningar p? €20 vardera, eller var alla tre ins?ttningar avsedda att aktivera bara den f?rsta ins?ttningsbonusen?
Hur aktiverade du de bonusar du inte fick?
Kan du sn?lla dela din kommunikation med casinot ang?ende bonusarna? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? [email protected] , eller posta sk?rmdumpar h?r.
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Dominika
Dear fckcasinos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you ever received any bonuses other than the three you mentioned not receiving?
Did you want to activate the first three deposit bonuses with your deposits of €20 each, or were all three deposits intended to activate just the first deposit bonus?
How did you activate the bonuses you did not receive?
Could you please share your communication with the casino regarding the bonuses? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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