Fick problem att logga in p? kontot helt pl?tsligt. Kontaktade support och blev skickad vidare. Jag skickade in verifiering men den godk?ndes inte. F?rs?kte igen. Har skickat flera mejl och fr?gat varf?r jag inte kan logga in. F?r inget svar. Kan dom st?nga av mitt konto f?r att det fattas en verifiering. Jag var bortrest ?ver ny?r och kunde inte skicka en adressverifiering eftersom dom inte godtog screenshot. N?r jag kom hem och skulle skicka in det gick det inte att logga in. Skickade d? p? mejlen men inget svar.

Dear Jadiks77,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which of your documents were not approved during the KYC for the first time and why?

Which documents have you provided as your proof of address?

When was the first time you attempted to verify your account, and when exactly you tried to repeat your verification?

Please send me a screenshot of the error you see when you try logging into your account.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hej!

Dokumentet skulle vara en r?kning.

Jag skickade in det h?r dokumentet som inte godk?ndes f?r att alla h?rn inte var synliga. Har funkat hos andra.

Sen n?r jag skulle skicka in ett nytt s?g det ut som p? andra bilden. D? skickade jag ett nytt p? mailen. Nu n?r jag ska logga in ser det ut s? som bild tre. Kontaktade supporten om inloggningsproblem men dom kunde inte hj?lpa mej.

Exakt n?r jag skickade f?rsta dokumentet? Omkring jul.

Jag mailade 2 eller 3 januari. Och sen ett par g?nger till utan svar.

H?lsningar Anders B.

Thank you for providing me with the screenshots.

Have you made sure that your login information is correct (email and password)?

Could you please forward me all the communication between you and the casino customer support regarding the problems with your verification and accessing your account? My email address is [email protected]. Thank you for your cooperation.

Thank you very much, Jadiks777, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jadiks777,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slottio Casino representative to join this conversation.

Dear Slottio Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hej!

Tack f?r att ni f?rs?kte hj?lpa mig.

Slottio verkar inte lika intresserade.

Jag brukar alltid l?sa era recensioner p? casinon men missade Slottio.

H?lsningar Anders

Dear Jadiks777,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Comoros Gaming Authority (https://anjouangaming.com/submit-dispute/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka

We’ve reopened this complaint at the request of Slottio Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello Mirka,

I hope you're well.

I wanted to inform you that the user in question is fully aware of the issue.

Upon review by the relevant department, it was discovered that Anders had exploited a vulnerability in our system, which allowed him to make a deposit without being charged for the transaction.

As a result of this, the decision was made to terminate his account.

Please don't hesitate to reach out if you have any further questions.

Kind regards,

Stuart

Dear Slottio Casino,

Could you please send me evidence of the mentioned behaviour to [email protected] ?

Hello Mirka,

Thank you for your reply.

You might want to ask the player in question to provide a statement showing where they were charged for the transaction. In doing so, it should become clear that they won't be able to provide such a statement, as they took advantage of a gap in our system and were not charged.

Kind regards,

Stuart

Dear Slottio Casino,

Please provide the mentioned evidence from your side to [email protected].

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please note that this case was already dealt with on the 24th March, you were sent an email to [email protected]

Dear Jadiks77,

Would you be able to provide a bank statement confirming, that you were charged for the deposit amount?

Thank you.

Hej!

Jag vet inte vilket kontonummer jag ska s?ka efter. Eller vilket land ( Benin) kanske. Kan ni f? fram vilket kontonummer dom anv?nder s? kan jag f? fram det

H?lsningar Anders

Dear Anders,

In order to resolve this matter efficiently, we kindly ask that you provide proof of payment for the deposit made on December 24th. This will help us clarify the situation and move forward.

We appreciate your cooperation in this matter.

Dear Jadiks77,

Could you please confirm, if you have been able to submit the bank statement from requested period?

Hej!

Slottio skrev att jag skylle bekr?fta att jag satt in pengar den 24 dec.

Eftersom det var helg bokf?rdes det inte f?rr?n den 27 dec.

Om dom vet att det var den 24 dec kan jag inte f?rst? varf?r dom inte kan hitta ins?ttningen. Den jag kan hitta ?r den h?r, det st?r inte vart betalningen g?r men det ?r troligen den h?r.

Dear Jadiks77,

Please note, that your cooperation with providing requested and unedited documents is needed for fair evaluation of this case. When you will be able to submit the requested document, please forward it also to [email protected].

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jadiks777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.