NaslovnaPritu?beSlottio Casino - Igra? se bori da pristupi svom nalogu.
Slottio Casino - Igra? se bori da pristupi svom nalogu.
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Slottio Casino
Index sigurnosti:Vrlo nizak
Sigurnosni indeks
Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Sweden faced issues logging into his casino account after submitting verification, which had not been approved. Despite multiple emails inquiring about the login problem and missing address verification, he received no response from support. The Complaints Team attempted to engage the casino for clarification but received no cooperation. Consequently, the complaint was marked as 'unresolved,' and the player was advised to contact the Comoros Gaming Authority for further assistance. Ultimately, the player's lack of response to requests for documentation led to the rejection of the complaint.
Igra? iz ?vedske se suo?io sa problemima prilikom prijavljivanja na svoj kazino nalog nakon ?to je poslao verifikaciju, koja nije bila odobrena. Uprkos vi?estrukim imejlovima sa pitanjima o problemu sa prijavljivanjem i nedostaju?oj verifikaciji adrese, nije dobio odgovor od podr?ke. Tim za ?albe je poku?ao da anga?uje kazino radi poja?njenja, ali nije dobio nikakvu saradnju. Shodno tome, ?alba je ozna?ena kao ?nere?ena“, a igra?u je savetovano da kontaktira Upravu za igre na sre?u Komora za dalju pomo?. Na kraju, nedostatak odgovora igra?a na zahteve za dokumentaciju doveo je do odbijanja ?albe.
Odjednom sam nai?ao na probleme pri prijavljivanju na svoj nalog. Kontaktirao sam podr?ku i bio sam preusmeren. Poslao sam verifikaciju, ali nije odobrena. Poku?ao sam ponovo. Poslao sam nekoliko mejlova sa pitanjem za?to ne mogu da se prijavim. Nema odgovora. Mogu li da deaktiviraju moj nalog jer mi nedostaje verifikacija? Bio sam odsutan za Novu godinu i nisam mogao da po?aljem verifikaciju adrese jer nisu hteli da prihvate snimak ekrana. Kada sam do?ao ku?i i poku?ao da ga po?aljem, nisam mogao da se prijavim. Poslao sam im e-po?tu, ali i dalje nisam dobio odgovor.
I suddenly encountered problems logging into my account. I contacted support and was redirected. I submitted verification, but it wasn't approved. I tried again. I've sent several emails asking why I can't log in. No response. Can they deactivate my account because I'm missing a verification? I was away over New Year's and couldn't send an address verification because they wouldn't accept a screenshot. When I got home and tried to send it, I couldn't log in. I emailed them but still received no response.
Fick problem att logga in p? kontot helt pl?tsligt. Kontaktade support och blev skickad vidare. Jag skickade in verifiering men den godk?ndes inte. F?rs?kte igen. Har skickat flera mejl och fr?gat varf?r jag inte kan logga in. F?r inget svar. Kan dom st?nga av mitt konto f?r att det fattas en verifiering. Jag var bortrest ?ver ny?r och kunde inte skicka en adressverifiering eftersom dom inte godtog screenshot. N?r jag kom hem och skulle skicka in det gick det inte att logga in. Skickade d? p? mejlen men inget svar.
Hvala vam puno ?to ste podneli ovu ?albu. ?ao mi je ?to ?ujem za problem koji imate. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim va?u situaciju.
Mo?ete li da navedete koji od va?ih dokumenata prvi put nije odobren tokom KIC-a i za?to?
Koje dokumente ste dali kao dokaz o adresi?
Kada ste prvi put poku?ali da verifikujete svoj nalog i kada ste ta?no poku?ali da ponovite verifikaciju?
Po?aljite mi snimak ekrana gre?ke koju vidite kada poku?ate da se prijavite na svoj nalog.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav
Veronika
Dear Jadiks77,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which of your documents were not approved during the KYC for the first time and why?
Which documents have you provided as your proof of address?
When was the first time you attempted to verify your account, and when exactly you tried to repeat your verification?
Please send me a screenshot of the error you see when you try logging into your account.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Podneo sam ovaj dokument i nije odobren jer nisu bili vidljivi svi uglovi. To je uspelo za druge.
Onda kada sam hteo da po?aljem novu, izgledalo je kao na drugoj slici. Onda sam poslao novu na mejl. Sada kada ?u se prijaviti izgleda kao slika tri. Kontaktirao sam podr?ku zbog problema sa prijavljivanjem, ali mi nisu mogli pomo?i.
Kada sam ta?no poslao prvi dokument? Oko Bo?i?a.
Poslao sam mejl 2. ili 3. januara. I onda jo? par puta bez odgovora.
Pozdrav Anders B.
Hello!
The document would be a bill.
I submitted this document and it was not approved because not all corners were visible. It has worked for others.
Then when I was going to send a new one it looked like the second picture. Then I sent a new one to the email. Now when I'm going to log in it looks like picture three. Contacted support about login problems but they couldn't help me.
Exactly when did I send the first document? Around Christmas.
I emailed on January 2 or 3. And then a couple more times without a response.
Greetings Anders B.
Hej!
Dokumentet skulle vara en r?kning.
Jag skickade in det h?r dokumentet som inte godk?ndes f?r att alla h?rn inte var synliga. Har funkat hos andra.
Sen n?r jag skulle skicka in ett nytt s?g det ut som p? andra bilden. D? skickade jag ett nytt p? mailen. Nu n?r jag ska logga in ser det ut s? som bild tre. Kontaktade supporten om inloggningsproblem men dom kunde inte hj?lpa mej.
Exakt n?r jag skickade f?rsta dokumentet? Omkring jul.
Jag mailade 2 eller 3 januari. Och sen ett par g?nger till utan svar.
Da li ste se uverili da su va?e informacije za prijavu ta?ne (e-po?ta i lozinka)?
Mo?ete li mi, molim vas, proslediti svu komunikaciju izme?u vas i korisni?ke podr?ke kazina u vezi sa problemima sa va?om verifikacijom i pristupom va?em nalogu? Moja adresa e-po?te je [email protected] . Hvala vam na saradnji.
Thank you for providing me with the screenshots.
Have you made sure that your login information is correct (email and password)?
Could you please forward me all the communication between you and the casino customer support regarding the problems with your verification and accessing your account? My email address is [email protected]. Thank you for your cooperation.
Hvala vam puno, Jadiks777, ?to ste dali sve potrebne informacije. Va?u ?albu ?u sada preneti koleginici Mirki ( [email protected] ) koji ?e vam biti u pomo?i. ?elim vam puno sre?e i nadam se da ?e va? problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, Jadiks777, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zovem se Mirka i pomaga?u vam u re?avanju ovog slu?aja. Sada bih ?eleo da pozovem predstavnika Slottio kazina da se pridru?i ovom razgovoru.
Dragi Slottio kazino,
Mo?ete li da date poja?njenje u vezi sa ovim slu?ajem?
hvala unapred,
Mirka
Dear Jadiks777,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slottio Casino representative to join this conversation.
Dear Slottio Casino,
Could you please provide clarification regarding this case?
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Vi?e puta sam poku?avao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne mo?e mnogo posti?i bez saradnje sa njegove strane. Ozna?i?u ?albu kao ?nere?enu" u na?em sistemu. Razumem da ovo nije zadovoljavaju?e re?enje za va? problem. Me?utim, smanjenje rejtinga uzrokovano nere?enim ?albama mo?e pomo?i da se promeni pristup kazina. Ako kazino odlu?i da reaguje, ponovo ?emo otvoriti ?albu i bi?ete obave?teni putem e-po?te. U me?uvremenu, preporu?ujem vam da kontaktirate Komorska uprava za igre na sre?u ( https: //anjouangaming.com/submit-dispute/ ) i da im podnesete ?albu. Uprava za igre na sre?u ima vi?e opcija i alata za pomo? igra?ima. Obavestite me da li vam treba pomo? oko podno?enja ?albe ili kako su oni odgovorili ako to mo?ete u?initi sami ( [email protected] ). ?ao mi je ?to ovom prilikom nisam mogao biti od ve?e pomo?i.
Srda?an pozdrav,
Mirka
Dear Jadiks777,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Comoros Gaming Authority (https://anjouangaming.com/submit-dispute/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.
Ponovo smo otvorili ovu ?albu na zahtev Slottio kazina. ?eleli bismo da dozvolimo ovom slu?aju jo? jednu ?ansu da se re?i i pomognemo obema uklju?enim stranama da donesu zadovoljavaju?i zaklju?ak.
We’ve reopened this complaint at the request of Slottio Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
?eleo sam da vas obavestim da je doti?ni korisnik u potpunosti svestan problema.
Nakon pregleda od strane relevantnog odeljenja, otkriveno je da je Anders iskoristio ranjivost u na?em sistemu, ?to mu je omogu?ilo da izvr?i depozit bez naplate transakcije.
Kao rezultat toga, doneta je odluka da se njegov nalog ugasi.
Ne ustru?avajte se da se obratite ako imate dodatnih pitanja.
srda?an pozdrav,
Stjuart
Hello Mirka,
I hope you're well.
I wanted to inform you that the user in question is fully aware of the issue.
Upon review by the relevant department, it was discovered that Anders had exploited a vulnerability in our system, which allowed him to make a deposit without being charged for the transaction.
As a result of this, the decision was made to terminate his account.
Please don't hesitate to reach out if you have any further questions.
Mo?da biste ?eleli da zamolite doti?nog igra?a da pru?i izjavu koja pokazuje gde je napla?ena transakcija. Pri tome bi trebalo da bude jasno da takvu izjavu ne?e mo?i da daju, jer su iskoristili prazninu u na?em sistemu i nisu optu?eni.
srda?an pozdrav,
Stjuart
Hello Mirka,
Thank you for your reply.
You might want to ask the player in question to provide a statement showing where they were charged for the transaction. In doing so, it should become clear that they won't be able to provide such a statement, as they took advantage of a gap in our system and were not charged.
Molimo da dostavite pomenute dokaze sa va?e strane [email protected] .
Produ?ujemo tajmer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, ?albu ?emo zatvoriti kao ?nere?enu", ?to mo?e negativno uticati na njen rejting.
Dear Slottio Casino,
Please provide the mentioned evidence from your side to [email protected].
We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Voleli bi da zamolimo kazino da odgovori na ovu pritu?bu. Produ?ujemo timer za 7 dana. Ako kazino ne odgovori u predvi?enom roku, prigovo ?emo zatvoriti kao "nere?en", ?to mo?e negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Ne znam koji broj ra?una da tra?im. Ili koja zemlja (Benin) mo?da. Mo?ete li mi re?i koji broj ra?una koriste da mogu da ga saznam.
Pozdrav Anders
Hello!
I don't know what account number to look for. Or which country (Benin) maybe. Can you tell me what account number they use so I can find it out.
Greetings Anders
Hej!
Jag vet inte vilket kontonummer jag ska s?ka efter. Eller vilket land ( Benin) kanske. Kan ni f? fram vilket kontonummer dom anv?nder s? kan jag f? fram det
U cilju efikasnog re?avanja ovog pitanja, molimo da dostavite dokaz o uplati depozita upla?enog 24. decembra. Ovo ?e nam pomo?i da razjasnimo situaciju i krenemo dalje.
Cenimo va?u saradnju po ovom pitanju.
Dear Anders,
In order to resolve this matter efficiently, we kindly ask that you provide proof of payment for the deposit made on December 24th. This will help us clarify the situation and move forward.
Slotio je napisao da treba da potvrdim da sam polo?io novac 24. decembra.
Po?to je bio vikend, objavljen je tek 27. decembra.
Ako znaju da je bio 24. decembar, ne mogu da razumem za?to ne mogu da prona?u depozit. Ovaj koji mogu da na?em je ovaj, ne pi?e gde ide uplata, ali verovatno je ovaj.
Hello!
Slottio wrote that I should confirm that I deposited money on Dec. 24.
Because it was a weekend, it wasn't posted until Dec. 27.
If they know it was Dec 24th I can't understand why they can't find the deposit. The one I can find is this one, it doesn't say where the payment goes but it's probably this one.
Hej!
Slottio skrev att jag skylle bekr?fta att jag satt in pengar den 24 dec.
Eftersom det var helg bokf?rdes det inte f?rr?n den 27 dec.
Om dom vet att det var den 24 dec kan jag inte f?rst? varf?r dom inte kan hitta ins?ttningen. Den jag kan hitta ?r den h?r, det st?r inte vart betalningen g?r men det ?r troligen den h?r.
Imajte na umu da je Va?a saradnja u obezbe?ivanju tra?enih i neure?ivanih dokumenata potrebna za pravednu procenu ovog slu?aja. Kada budete u mogu?nosti da dostavite tra?eni dokument, prosledite ga i na [email protected] .
Produ?ujemo tajmer za 7 dana. Imajte na umu da ?emo u slu?aju da ne odgovorite u datom vremenskom roku ili vam ne bude potrebna dodatna pomo?, odbaciti ?albu.
Dear Jadiks77,
Please note, that your cooperation with providing requested and unedited documents is needed for fair evaluation of this case. When you will be able to submit the requested document, please forward it also to [email protected].
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear Jadiks777,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Na?alost, igra? nije odgovorio na na?e poruke i pitanja. Shodno tome, nismo u mogu?nosti da dalje istra?ujemo i nemamo drugog izbora nego da odbijemo ovu ?albu.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
