Hello, i've been waiting for so long for my withdrawl, i've made 3 x 500euro requests i only recieved one then they asked me for verification i sent what they wanted. today i tried to login and it says RBAC access denied for some reason??

also i've already done before withdraws deposits etc.

i dont know what is going on

Dear mitsosyio98,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are facing with your withdrawals and access to your account.

To better understand your situation and be able to proceed with your case, I would like to kindly ask you for a few additional details:

1. Could you please confirm when you registered your account with the casino?
2. When exactly did you request the three €500 withdrawals, and when did you receive the first one?
3. Could you clarify when the casino requested your verification documents and when you submitted them? Have you received any confirmation from the casino that your verification was successfully completed?
4. Do you have any idea why you might be receiving the "RBAC access denied" message? Did the casino provide you with any explanation regarding this?
5. Could you please forward any relevant communication you had with the casino (emails, chat transcripts, or payment confirmations) to [email protected]?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email address provided in your complaint post.

Stay cautious and contact us directly if you have any doubts.

i actually succesfully joined to the site after this error,

so the problem is that they dont verify me for some reason i've seen that a lot from reviews it looks supsucious

im sending the transaction history as they say and every time they reject

and im sending the right one because i've talked with bank support.

looks weird

Hi mitsosyio98,

Thank you for the update, and I’m glad to hear you were able to log into your account again.

I understand how frustrating this situation must be, especially after submitting the requested documents multiple times without success. In order to better understand what might be happening, could you please help clarify a few things:

• When exactly did you request the three €500 withdrawals, and on what date did you receive the first one?
• When did the casino request your verification documents, and when did you submit them? Have they provided any reason for rejecting your documents?
• Could you also confirm if you’ve received any email or message explaining why the documents were rejected?
• You mentioned you're sending the "transaction history" — could you please clarify what exactly you’ve sent? Was it a bank statement or a screenshot from your banking app? And did it show the specific deposit(s) you made to the casino?

If possible, please forward the exact documents you submitted (and any replies from the casino) to [email protected], so we can review everything in detail and determine how best to assist you.

Thank you for your cooperation.

Π?τε ακριβ?? ζητ?σατε τι? τρει? αναλ?ψει? των 500€ και ποια ημερομην?α λ?βατε την πρ?τη: 28/02/2025

Π?τε ζ?τησε το καζ?νο τα ?γγραφα επαλ?θευση? και π?τε τα υποβ?λατε; ?χουν παρ?σχει κ?ποιον λ?γο για την απ?ρριψη των εγγρ?φων σα?: περιπου 2 εβδομαδε? μετα.

Θα μπορο?σατε επ?ση? να επιβεβαι?σετε ε?ν ?χετε λ?βει κ?ποιο email ? μ?νυμα που εξηγε? γιατ? απορρ?φθηκαν τα ?γγραφα: εχω προσπαθησει να μιλησω μαζι του? με email αλλα δεν απαντανε.

Αναφ?ρατε ?τι στ?λνετε το "ιστορικ? συναλλαγ?ν" — θα μπορο?σατε παρακαλ? να διευκριν?σετε τι ακριβ?? στε?λατε; ?ταν μια κ?νηση τραπεζικο? λογαριασμο? ? ?να στιγμι?τυπο οθ?νη? απ? την τραπεζικ? σα? εφαρμογ?; Και ?δειχνε τη συγκεκριμ?νη κατ?θεση(ε?) που κ?νατε στο καζ?νο: στελνω ακριβω? κατεβασμενα pdf απευθεια? απο την τραπεζα με transaction history αλλλα συνεχιζουν και το απορυπτουν.

Thank you very much, mitsosyio98, for providing all the necessary information. I will now transfer your complaint to my colleague, Martin ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello mitsosyio98,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. Firstly, I would like to invite the Slotuna Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain to us what happened? What is the issue with the documents mitsosyio98 provided? Alternatively, can you give us some guidance on how to proceed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Σε περ?πτωση που δεν απαντ?σουν - ασχοληθο?ν εγ? πω? θα πρ?πει να κινηθ?; Γιατ? μιλ?με για μεγ?λο ποσ?.

Hello mitsosyio98,

I think we should remain optimistic for now, as the casino has no unresolved complaints in our database. I am trying to reach the casino through other channels as well.

If our resolution process is unsuccessful, you will then be able to file a complaint with the license provider - in this instance the Anjouan gambling authority.

Dear mitsosyio98,

We would kindly apologize for the delay in your verification process. Please be assured that we are working on your case and it will be reviewed as soon as possible.

We are deeply sorry for any inconvenience and delay and thank you for your patience and cooperation.

Kind regards,

Slotuna Casino Team

Θα παρακαλο?σα να μπορο?με να επικοινωνο?με κ?πω?, στο λαιβ τσατ δυστυχ?? δεν με βοηθανε λ?νε συν?χεια τα ?δια με καν?να αποτ?λεσμα.

Dear Casino Representative,

thank you for your response. I hope the matter will be resolved to everyone's satisfaction

Dear mitsosyio98,

just to clarify, have your documents been rejected again or has there been no reaction?

Καταρχ?? να σα? ευχαριστ?σω που με φ?ρατε σε επικοινων?α με το καζ?νο, στ?λνω τα ?γγραφα και απορρ?πτονται συν?χεια γ?νεται περ?που εδ? και δ?ο μ?νε? αυτ? το πρ?γμα, που δεν μπορ? να καταλ?βω τον λ?γο που απορρ?πτονται, και γι αυτ? τον λ?γο δεν μπορ? να κ?νω αναλυψη, θα παρακαλο?σα να βρεθε? μια λ?ση σε αυτ? το θ?μα γιατ? π?ει πολ?? καιρ?? που περιμ?νω

Dear mitsosyio98,

We would kindly like to inform you to check your emails. We just send you an Email with the remaining documents we still need for the verification process. Please send us the missing documents in order to finalize your verification.

Thank you for your cooperation.

Kind regards,

Slotuna Casino Team

Dear mitsosyio98,

are you able to provide all of the requested documents? If you need any help with the process, please send me an email to [email protected].

?στειλα 3 αρχε?α απ? Ιανου?ριο Φεβρου?ριο και Μ?ρτιο με ?λε? τι? κιν?σει?,

τα αρχε?α δεν ε?ναι επεξεργασμ?να και ακριβ?? ?τσι ?πω? τα ζητ?νε με την κατ?θεση μ?σα οπ?τε περιμ?νουμε απ?ντηση απ? την slotuna,

Ε?ναι απ? την τρ?πεζα εθνικ? (NBG) και ακριβ?? απ? την κ?ρτα που ?χουν γ?νει καταθ?σει? - αναλυψει?.

Hello mitsosyio98,

thank you for your cooperation.

Dear casino representative,

please keep us updated on the process.

Τωρα για κ?ποιο λ?γο μου βγ?ζει : απαιτε?ται επαλ?θευση, παρακαλο?με ανεβ?στε τα ?γγραφα που ζητο?νται παρακ?τω για να επαληθε?σετε το λογαριασμ? σα?.

χωρι? να ?χω κ?ποια επιλογ? να μπορ? να ανεβ?σω κ?ποιο αρχε?ο. Τι συμβα?νει;

Dear mitsosyio98,

We kindly apologize for the inconvenience. We are currently checking why you are not able to upload the documents.

In the meantime please try to clear your CC, user Chrome Browser and allow all cookies. That might help in order for you to upload the documents.

In case it is still not possible, we would kindly ask you to send all required documents per email to us : [email protected]

Thank you in advance for your cooperation.

Kind regards,

Slotuna Casino Team

Μα δεν ε?ναι πρ?βλημα αυτ?, αφο? σα? τα ε?χα ?δη στε?λει τα αρχε?α και περιμ?νω απ?ντηση με το τι γ?νεται! Οποτε το μ?νο που μ?νει ε?ναι να μου ξεμπλοκ?ρετε τι? αναλυψει? να μπορ? να π?ρω τα χρ?ματα μου, ευχαριστ?.

Dear parties,

thank you for your responses.

Dear casino representative,

have you received the documents?

Dear all,

We'd like to inform you that the requested documents have been received, the account is currently being reviewed, and you will receive an update as soon as possible.

Kind regards,

Roby Casino Team

Ωρα?α, περιμ?νουμε απ?ντηση.

Dear mitsosyio98,

We are happy to inform you, that your account has been successfully verified.

Your pending withdrawal requests will be now finalized in the nearest time.

Thank you for your patience and cooperation.

Kind regards,

Slotuna Casino Team

Τ?λεια, σα? ευχαριστ? πολ? για την καταν?ηση σα? και για τον χρ?νο σα? ε?χομαι καλ? σα? ημ?ρα!

Dear parties,

thank you both for updating us on the matter.

Dear mitsosyio98,

please let us know when your withdrawal gets processed.

Μπ?καν τα πρ?τα 500€, θα σα? ?χω εν?μερου? μ?χρι να μπουν ?λα, σα? ευχαριστ? πολ?!

Hello mitsosyio98,

I am happy to hear things are moving in the right direction. I will leave this complaint open until everything is paid out.

Καλησπ?ρα σα?, απλ? για ενημ?ρωση αυτ? το post.

Περιμ?νω τελευτα?α αναλυψη τον 500€ για να μπορ?σετε να κλε?σετε το post αυτ?! Θα σα? Εχω εν?μερου?, ευχαριστ?!

Dear mitsosyio98,

We would kindly inform you, that no more open withdrawal requests are on your account, and the last request was successfully complete.

Thank you for your patience and cooperation.

Kind regards,

Slotuna Casino Team

Υπ?ροχα, ?λα εντ?ξει σα? ευχαριστ? και του? δ?ο για τον χρ?νο σα?!!!

Dear mitsosyio98,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Slotuna Casino for their response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

www.kpvfaw.com