The player from United Kingdom had her account verified almost a month ago, but the withdrawal has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
Spicy Spins Casino - Player’s withdrawal has been delayed.
Amount: €300
Spicy Spins Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spicy Spins Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Vanessa malone
Unregistered user
Public
5 years ago
I requested a withdrawal on the 10.2.20 . my account has been verified. Ichased and was advised by email from the finance team that the payout was done on the 26.2.20. as i hadn't received my money, i checked with my bank as sdvised by spicy spins. Today on chat spicy spins live chat they advised me that my withdrawal hadn.t bern paid out and owuldnt give me a timescale as to when it would be. They offered no help
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Vanessa,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask them to shed some light on this matter, but, before we do that, could you please confirm, that you have passed the KYC (verification) process successfully? If you received any confirmation email from the casino, please forward it to [email protected] (together with any other relevant communication). None of the licensed casinos takes verification lightly and it might take few working days completing this thorough procedure. I hope I will be able to help you resolve this issue as soon as possible. Thank you very much for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Vanessa,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
