The player from Greece has three pending withdrawals of 400 euros each that were canceled after five days without explanation. He is now unable to access his account, which is under review, and has been informed by live chat that his account is closed. He hasn't received any communication regarding his remaining balance and is concerned about being scammed.
Spins Of Glory Casino - Player’s account has been closed unexpectedly.
Spins Of Glory Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Spins Of Glory Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
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Case summary
1 hour ago
Public
Novice
Public
22 hours ago
i registed and played at this casino ,i made 3 withdrawals for 400 euros each(first one made on 24/06/2025) out of my 2467 euros balance because they have a max of 3 withdrawals, i waited and after 5 days they cancelled it for no reason, yesterday that i tried to log in to my account to contact their live chat about my money i got a message that my account is under review and i couldnt log in, in the live chat they told me that they closed my account and that i will be informed about my balance, they didnt contact my about my balance though and they dont answer my emails, am i being scammed here or what? why they dont answer my emails? i never used a bonus in this site and they never asked for any KYC, what is going on?
Public
Complaint Specialist
Public
5 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem regarding your casino account. To better understand the situation and assist you effectively, could you please provide us with the following details:
- What was the reason given for the cancellation of your withdrawals?
- Have you received any communication from the casino regarding your account review?
- Can you confirm whether or not you've provided any identification documents for KYC purposes?
- What types of games did you play?
- I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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Thank you for your patience, and stay safe.
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