Zdravo,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ste imali problem u vezi sa va?im kazino nalogom. Da bismo bolje razumeli situaciju i efikasno vam pomogli, molimo vas da nam pru?ite slede?e detalje:
- Koji je razlog naveden za otkazivanje va?ih isplata?
- Da li ste dobili bilo kakvu komunikaciju od kazina u vezi sa pregledom va?eg naloga?
- Mo?ete li potvrditi da li ste dostavili bilo kakve identifikacione dokumente za potrebe KYC-a?
- Koje vrste igara si igrao/la?
- Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e.
Unapred hvala na va?em odgovoru.
Srda?an pozdrav,
Veronika
Va?no obave?tenje: www.kpvfaw.com vas nikada ne?e tra?iti da vr?ite pla?anja ili da vam odobri pristup va?im nalozima kako bi zavr?io KYC u va?e ime. Ako neko tvrdi da je iz www.kpvfaw.com-a i zatra?i takve informacije, ne delite ni?ta sa njim.
Sva komunikacija sa na?e strane ?e se odvijati putem ove zvani?ne teme za ?albe ili zvani?nih imejl adresa koje ste naveli u va?em slu?aju. Molimo vas da uvek proverite domen bilo koje imejl poruke koju primite i potvrdite da ona zaista dolazi od nas. To mo?ete potvrditi klikom na profil va?eg re?ava?a ?albi.
Ako primetite ne?to sumnjivo, ne oklevajte da nas direktno kontaktirate.
Hvala vam na strpljenju i ?uvajte se.
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem regarding your casino account. To better understand the situation and assist you effectively, could you please provide us with the following details:
- What was the reason given for the cancellation of your withdrawals?
- Have you received any communication from the casino regarding your account review?
- Can you confirm whether or not you've provided any identification documents for KYC purposes?
- What types of games did you play?
- I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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