Why is the 7monkey bouns no deposit, at the end of the bouns I won 35.76 EUR, I received information from the system asking me to deposit at least 10 EUR to activate the winnings. If so, is the casino cheating with its customers?

Dear Phviluong,

Thank you very much for submitting your complaint and forwarding the screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have been advised to place a minimum deposit to unlock your No Deposit bonus winnings? Have you deposited any funds into this casino previously?

Please understand that by placing the minimum required deposit you will speed up the process of verifying your payment method and withdrawing your winnings.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

2 months ago I played at wcasino online.net. At that time I played real money by credit card online, when I deposit to 3rd time, the god of luck took care of me, I won more than 2000 USD, at I discovered that I could not withdraw money because the system did not confirm information, so I live chat to ask why, the customer service informed that I have not verified my account, so I cannot withdraw money now, they ask me to send documents to their, so that they can confirm m? information and help me withdraw safely, 48 hours they can complete the verification of my account.

Unfortunately I met the scammers, my documents they received more than 8 times of 48 hours they let me know, and when I ask the customer service of wcasino online.net. they told me know my account will confirm today. In that one, h? told me to wait for another 48 hours, it will definitely be determined, then I thought I would win a lot, they didn't let me withdraw, so I lost a little bit, when I lost I still have 1200 USD and those scammers still won't let me withdraw, I decided to lose a little more because I just hope they can agree to let me withdraw my money,

at that time my account has 680 USD and I waited a whole week they still did not accept to verify my account, I accepted to lose again just hoping to get my lost money back, I lost again and in this time my account just have 250 USD and I waited 3 more days they still I didn't verify my account, then I understood, and I decided to try if my thinking was correct, so I lost the rest of the money, 1 week later, I received an email from wcasino-online.net they let me know My account has been successfully verified.

Your side how can I let you casino not cheat like wcasino-online.net when the bonus information is no deposit, you accepts me, now I through free spins I win a little bit money, you play tricks like wcasino-online.net that won't let me withdraw my account money, you feel I have to ask for help at that time.

I'm sorry, Phviluong, to hear about your issue with another gambling establishment.

However, you haven't answered any of my previous questions related to this case. Could you please check and elaborate? Thank you very much in advance.

Dear Phviluong,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I posted to try to log in to my account but my account has been restricted and cannot be used, with such a situation and the question you asked me it is a skilled scam, how do you feel?

Ok, I deposit 10 EUR

Perfect. Have there been any developments since then, please?

Dear Phviluong,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I can't login

Hello Phviluong,

Have there been any developments since our last conversation, please? 

Dear Phviluong,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.