Poku?avam da podignem svoj novac vi?e od 4 dana. Kontaktirao sam tim za podr?ku i re?eno mi je da ?e podneti izve?taj istog dana. Tako?e sam dobio nalog da kontaktiram bezbednosni tim putem e-po?te radi verifikacije. Po njihovim uputstvima, poslao sam svoje li?ne podatke, sliku svog lica, fotografiju mog li?nog dokumenta, kao i sliku moje depozitne kartice, sve je pro?lo dobro. Kasnije sam dobio odgovor da poni?tim zahtev i predam novi, ?to sam i u?inio. Me?utim, danas sam dobio odgovor od 1vin-ovog bezbednosnog tima, optu?uju?i me za prevaru i kr?enje pravila. Evo njihove poruke:
?Na?a slu?ba bezbednosti je izvr?ila temeljnu i nepristrasnu inspekciju va?eg naloga za igre [email protected] i, na osnovu tog pregleda, imamo slede?e da prijavimo.
?elimo da vas obavestimo da u skladu sa klauzulom 9.7 Pravila kori??enja sajta, pomenutim u odeljku Op?ti uslovi (u daljem tekstu: Pravila), ako kladioni?ar izvr?i la?ne radnje protiv kladioni?arske ku?e (vi?e naloga, kori??enje automatizacije kla?enja softver, u?e??e u arbitra?nim situacijama, nekori??enje naloga za igre na sre?u za kla?enje, zloupotreba programa lojalnosti, itd.), kladionica zadr?ava pravo da se suprotstavi takvim la?nim radnjama poni?tavanjem opklada i zatvaranjem naloga za igre na sre?u.
Dakle, zbog kr?enja klauzule 9.7, nalog za igre [email protected] je blokiran i nemogu?e ga je vratiti.
Imajte na umu da ?e va? nalog za igre biti blokiran bez prethodnog obave?tenja ako poku?ate da se ponovo registrujete.
S po?tovanjem, 1vin tim."
Smatram da je ovo neverovatno nepravedno jer mi zadr?avaju novac, iznos od 445 solea. Zahtevam re?enje jer mi je potreban taj novac, a bilo bi nepravedno da ga kazino zadr?i. Hvala vam.
I have been trying to withdraw my money for over 4 days now. I reached out to the support team and was told that they would submit a report on the same day. I was also directed to contact the security team via email for verification. As per their instructions, I sent my personal information, a picture of my face, a photo of my identification document, as well as a picture of my deposit card, all went well. Later on, I received a response directing me to cancel the request and submit a new one, which I did. However, today I received a response from 1win's security team, accusing me of fraudulent activity and breaking the rules. Here's their message:
"Our security service has conducted a thorough and unbiased inspection of your gaming account [email protected] and, based on that review, we have the following to report.
We wish to inform you that according to clause 9.7 of the Site Usage Rules, mentioned in General Terms and Conditions section (hereafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multiple accounts, use of betting automation software, participation in arbitration situations, non-use of the gaming account for betting, abuse of loyalty programs, etc.), the betting company retains the right to counteract such fraudulent actions by cancelling bets and closing the offending gaming account.
Therefore, due to the violation of clause 9.7, the gaming account [email protected] has been blocked and it is impossible to restore it.
Please be aware that your gaming account will be blocked without prior notice should you attempt to re-register.
Sincerely, 1win team."
I find this incredibly unfair as they're withholding my money, an amount of 445 soles. I require a solution because I need that money, and it would be unjust for the casino to retain it. Thank you.
Hace mas de 4 dias que estoy dando solicitud para el retiro de mi dinero, me comunique con soporte y me responde que mandaría un reporte en ese mismo dia también me derivaron a security un correo y era para verificacion a la par mande mis madtos personales foto de mi rostro y mi documento de identidad asi como una foto de la tarjeta en la que deposite, todo bien, luego recibí respuesta y me respondieron cancele la solicitud y vuelva hacer otra vez para el retiro del dinero asi lo hice y al dia siguiente que es hoy me responde security de 1win que mi cuenta es un fraude y que rompia las reglas, esta fue la respuesta de 1win: Hello!
Our security service has carried out a comprehensive and objective check regarding your game account [email protected] and, based on its results, we report the following.
At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.
Thus, in accordance with the violation of clause 9.7. game account [email protected] has been blocked and cannot be restored.
Please note that upon re-registration, your game account will be blocked without prior notice.
Sincerely, 1win team.
De verdad me parece injusto porque se estan quedando con mi dinero de 445 soles, porque quiero una solución porque ese dinero lo necesito asi como seria injusto que el casino se lo quede, gracias
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