Dragi Adame,
Hvala vam na poruci.
U skladu sa bezbednosnim protokolima koje je uspostavilo na?e odeljenje za bezbednost, nije mogu?e da obezbedimo vrstu dokaza koji se zahteva — ovo se odnosi ne samo na Casino Guru, ve? i na sve platforme za pregled tre?ih strana. Interne metode i podaci koji se koriste tokom istrage su strogo poverljivi i ni pod kojim okolnostima se ne mogu otkriti spolja.
Kao takvi, sa ?aljenjem vas obave?tavamo da ne mo?emo da ispunimo va? zahtev, jer je to van na?eg delokruga i ovla??enja. Me?utim, interno ?emo eskalirati ovaj slu?aj u nadi da ?e se mo?da ponovo razmotriti u budu?nosti.
Razumemo da ovo zna?i da ovaj i drugi slu?ajevi koji zahtevaju poverljive dokaze Odeljenja bezbednosti mogu ostati nere?eni. Iskreno cenimo va?e razumevanje i trud ulo?en u re?avanje ?albe.
S po?tovanjem,
1kBet tim za podr?ku
Dear Adam,
Thank you for your message.
In accordance with the security protocols established by our Security Department, it is not possible for us to provide the type of evidence being requested — this applies not only to Casino Guru, but to all third-party review platforms. The internal methods and data used during investigations are strictly confidential and cannot be disclosed externally under any circumstance.
As such, we regret to inform you that we cannot fulfill your request, as it is beyond our scope and authority. However, we will escalate this case internally in the hope that it may be revisited in the future.
We understand this means that this and other cases requiring confidential evidence from the Security Department may remain unresolved. We sincerely appreciate your understanding and the effort made in managing the complaint.
Sincerely,
1xBet Support Team
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