Dear bassemiskandar1165,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share your attempts to resolve the issue with casino support? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• Since when are you attempting to withdraw your winnings from the casino?
• Have you made any previous successful withdrawals from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas,

Thank you for looking into this issue,

I’ll provide you with the screenshots you need on the email provided, I’ve been trying to withdraw amounts since 3 weeks I think, yes I have many successful withdrawals before I used to make withdrawals normally, however I think that withdrawals are blocked intentionally because Im making money.

Screenshots will be sent to your email within 5 minutes.

Thanks for your patience.

I went over the information you submitted.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Have you attempted to make a new deposit using a different payment method in order to be allowed to withdraw with it?
• Has the casino enabled the payment method you were trying to use originally since your last reply?

Please let me know.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bassemiskandar1165,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas