Hello support team I would like to formally launch complain against 1xbit. I deposited 158 usdt in my account and played casino roulette in particular I placed a bet with the whole money on red colour to appear and won 300 usdt .I attempted to withdraw half the money and I was instantly blocked reason best known to them I am really devastated and frustrated by this. Low rated casino they keep stealing people's money ..please help follow this up

Dear 1juliusmwangy,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise if your account has been fully verified? 
• Have you been advised why you can’t withdraw your winnings? 
• Is it an internal casino system issue, or it’s related to your account only? 
• Were your winnings accumulated with or without an active bonus? 

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. 

However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Thank you so much for taking the opportunity to look into my issue so my account is verified fully I deposited using my binance account and I did not have any active bonuses as normaly i would cancel all my bonuses in my account. So I used my funds 158 usdt to be specific and played roulette and won 300 usdt that's when my ACC got blocked

Hi 1juliusmwangy,

• Can you please outline the strategy you employed while playing roulette?
• Am I correct in understanding that you utilized the entire amount of 158 USDT for a single bet on red only, and immediately thereafter requested a withdrawal?

Thank you.

Yes that's what I exactly did I used the whole 158 usdt and placed my bet and won 300 usdt because I played red colour with 150 usdt and played with 8 usdt on zero which had an odd of ,36 so i lost the 8 usdt and won won the bet on red which inhad placed with 150 usdt and won 300 usdt i requested withdrawal after won and i was blocked

Thank you very much, 1juliusmwangy, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you so much ..this incident has really taken a toil in my life taking 300usd from a customer without any wrong doing is really heartless

Dear 1juliusmwangy,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1xBit Casino representative to join this conversation and participate in resolving this complaint.

Dear 1xBit Casino,

Could you please state why the player's account got blocked?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,