I got a $400 special promo wich you then have to waiver $400 and i did , I wun 6k plus and tried to withdraw . I received a message that I needed to be verified , I completed the KYC and then was asked to deposit $200 and my withdrawal would be processed within 24hr . That did not happened .I reached out to their support and was told that it was on cue but if I wanted instant withdrawal I would need to deposit another $500 . I feel I've been scammed

Dear Rgallo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for your response. I do want to add that I have been fully verified and was told that once I make a $200 deposit that would clear the kyc and i would be paid out within 24hrs. I then was asked to make another deposit off $500 to get instant payout . When I reach out to them they just reply with an automated message saying to deposit $500 or give my crypto wallet security phrase to connect and be paid out instantly.

Dear Rgallo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey Nick , as of now they have blocked me from the site , prior to that they somehow knew i had placed a complaint with you guys and sent me a message saying casino guru is our comparator . I asked why haven't i been paid and They said that I was on a Queue and theres no way to know when i will get paid but that my withdrawal was approved, they kept asking me to deposit an additional $500 to get instant payout and insisted I connect my crypto wallet with their site .

Dear Rgallo,

Thank you for reaching out.

Please be advised that a legitimate casino would never require you to deposit such a large amount simply for verification purposes. While a small minimum deposit may occasionally be requested to verify a payment method, any demand for substantial funds or sensitive information—such as your security phrase—is a clear red flag.

As you may have noticed, this casino has a safety index of zero on our website, and it appears to operate under fake licenses. These are strong indicators that the platform is not trustworthy.

I strongly advise you not to share any personal or financial information with them and to avoid making any further deposits.

We can try to contact the casino but it will almost certainly end by them ignoring us and unfortunately, the money will be never paid out.

Kind regards,

Nick

Dear Rgallo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com