Po?tovani alekanag92a,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem sa povla?enjem.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Mo?ete li da nam ka?ete da li je va? nalog u potpunosti verifikovan? Da li ste bili obave?teni za?to ne mo?ete da podignete svoj dobitak? Da li je u pitanju interni problem sa sistemom kazina ili je povezan samo sa va?im nalogom? Imajte na umu da bez verifikacije naloga ne?ete imati pravo na povla?enje sredstava.
Kada ste tra?ili povla?enje novca iz kazina? Da li je jo? uvek na ?ekanju na va?em nalogu?
Radujemo se Va?em odgovoru.
Srda?an pozdrav,
Tomas
Dear alexanag92a,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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