It doesn't let me pick it up and it's more than two weeks that I wait

Non mi fa prelevare ed e più di due settimane che aspetto 

Dear Nicholas,

Thank you very much for submitting your complaint. I am sorry to hear about the problem with your withdrawal. It can take some time to process the request, especially if it is your first withdrawal and your documents haven’t been verified yet. Have you made a withdrawal in this casino before? Is your account verified?

Thank you in advance for your reply.

Best regards,

Kristina

Perhaps we have not understood each other you must immediately give me what is mine .... there are no excuses for manipulating VII these things! so you have two days because I'm about to make a good complaint

Forse non ci siamo capiti dovete immediatamente darmi quello che è mio .... non ci sono scuse perché manipolate VII queste cose! quindi avete due giorni perché sto per fare una bella denuncia 

Hello Nicholas,

Casino guru is independent service. We are not able to pay you your money. Would you be so kind and answer my questions from the first message, so we can move further with this case?

Then I downloaded an application that was on Facebook called MEGA BITT .. the problem is precisely this that the withdrawal box but does not make me withdraw puts me on hold, my data have been verified all of them and in that application there is no nothing, not even assistance .. now try to do everything possible and return to me what is mine .. and a problem of yours and not mine make a deposit and we finish it here (my id and Nicogamer26) check on this site and fix it

Allora io ho scaricato una applicazione che era su Facebook chiamata MEGA BITT.. il problema è propio questo che la casella prelievo ma non mi fa prelevare mi mette in attesa, i miei dati sono stati verificati tutti quanti e in quella applicazione non c’è niente , neanche una assistenza.. ora cercate di fare il possibile e restituirmi quello che è mio.. e un problema vostro e non mio fate un versamento e la finiamo qua( il mio id e Nicogamer26) verifica in questo sito e sistema la cosa 

I contacted the casino regarding this issue.

Kristina I really want to solve this problem let me know

Kristina vorrei davvero risolvere questo problema fammi sapere 

Hello Nicholas,

I am very sorry, but since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.