This is not a matter of controversy, but now a question - how can it be that the princesses at Moonprincess have been making the wrong wrong decisions since February? I do not see any fairness of the software here get free spins or if you are lucky enough to get them - because the prinessesses do everything with the ball game so that you have little or no chance of free spins - the first princess does not know how to convert characters into pictures (princessin). And this consequent negative random generator has been going since February - nothing changes. The fact that you always net great wins is clear - but permanently nothing or hardly anything is new to me

Hier geht es nicht jetzt um einen streitwert.Aber jetzt mal ne frage-wie kann es sein das bei Moonprincess seit Februar die princessinnen dauerhaft falsche entscheidungen treffen?Ich sehe hier keine fairness der software.Es kann doch net sein ,das ich jedesmal wenn ich freispiele bekomme oder sofern man das glück hat welche zu bekommen-weil ja die prinessinnen schon beim kugelspiel alles unternehmen damit man kaum oder wenig chancen auf freispiele hat-die erste Princessin nicht weiss wie man zeichen in Bilder (princessin) umwandelt. Und dieser daherhafte negative zufallsgenerator geht schon seit februar-es ?ndert sich gar nix. Das man net jedesmal super gewinne einf?hrt is ja klar-aber dauerhaft gar nix oder kaum was ist mir neu

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you forward me screenshots of the technical glitches? I want to inform you that we cannot make a case solely based on what you are describing. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I just got the first 1000 euros. I am waiting for the remaining 500 euros to come in the next few days. Sry should be for the complaint because of the 1500.

Habe grad die ersten 1000 Euro bekommen. Ich warte ob in den n?chsten Tagen auch die restlichen 500 Euro kommen. Sry sollte für die Beschwerde wegen den 1500 sein. 

Dear Patrick, thank you very much for the update. I will be waiting for your confirmation patiently. 

Dear Patrick,

Please, could you update the status of your complaint? Thank you very much.

It looks like I have now received the remaining 500 euros, but somehow my status is still being processed, but you should still take care that you get your money, so make the casinos aware of it, which can very well be paid out without any problems

So wie es aussieht habe ich jetzt auch die restlichen 500 euro bekommen,aber irgendwie steht mein status dort noch in bearbeitung.Man sollte sich aber trotzdem drum kümmern das man sein geld bekommt.Also die casinos drauf aufmerksam machen,das sehr wohl ausgezahlt werden kann und zwar ohne probleme

I’m sorry Patrick, but I don’t understand if you have received your winnings or not yet?

Yes, I received 1,500 euros, but with 4 kings the payout is still in progress. But I assume it is from these casinos

Ja ich habe 1500 Euro erhalten, aber bei 4 kings steht noch immer die Auszahlung in Bearbeitung. Aber ich gehe davon aus das es von diesen casino ist

Dear Patrick,

Do I understand it correctly that your problem has been solved and I can close this complaint now as 'resoved' in our system? Thank you in advance for your confirmation.

We assume that the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.