Dear Fabian,

Thank you very much for submitting your complaint and forwarding relevant cashier history. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have deposited €50 in to your account redeeming €200 bonus? Subsequently, another deposit of €100 has been placed redeeming €400 bonus, is that correct? Did you have two active bonuses at once, or the first one has been lost? Have you had any successful withdrawals before in this casino? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Good day,

as far as I remember I had played down the first bonus and redeemed another one. With this bonus I was able to continue playing without any problems, and after a while I was able to meet the wagering requirements, so that a payment was possible after verification. This was then deleted manually by an admin after a day without justification.

I only played there with these two deposits and have not made any withdrawals before. It seems like fraud to me here.

best regards Fabian

Guten Tag,

soweit ich es noch wei? hatte ich den ersten Bonus runter gespielt und einen weiteren einl?sen k?nnen. Mit diesen Bonus habe ich ohne Probleme weiter spielen k?nnen, und konnte die Umsatzbedingungen nach einiger Zeit erfüllen, sodass nach der Verifizierung eine Auszahlung m?glich war. Diese wurde dann nach einem Tag ohne Begründung manuell von einem Admin einfach gel?scht.

Ich habe nur mit diesen beiden Einzahlungen dort gespielt und noch keine Auszahlung vorher get?tigt. Es scheint mir sehr nach Betrug hier zu gehen.

besten Gru? Fabian

Thank you very much Fabian for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Fabian,

I looked at your case and will now contact the casino. We'll see what can be done.

We would like to ask the 77 Jackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Fabian,

I tried to contact the casino repeatedly by email and Skype, but it failed to reply. I’m afraid, there is not much that can be done without their cooperation. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could help you more.

Best regards,

Peter

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Fabian,

Thank you for your email, we'll see if the casino reacts this time.

We would like to ask the 77 Jackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will go back to ‘unresolved’.

Hi Fabian,

I'm afraid, the status of the complaint will go back to unresolved since the casino ignored the request.