On April 16, 2025, I made a withdrawal of €40. After inquiring, I was told it would take a maximum of three days to process. On April 22, I asked support where my money was and was told that a message had been left with the finance department stating that my withdrawal would now be given priority. When I asked today, the lady told me that the finance department was so busy that my withdrawal would be delayed. I should wait a few more days.

Am 16.04.2025 eine Auszahlung von 40€ Get?tigt. Nach Anfrage wurde mir gesagt maximal 3 Tage Bearbeitungszeit. Am 22.04 habe ich beim Support nachgefragt wo mein Geld bleibt da wurde mir gesagt das man der Finanzabteilung eine Nachricht hinterlassen hat das meine Auszahlung nun bevorzugt wird. Mit meiner heutigen Nachfrage meinte dann die Dame das die Finanzabteilung so viel zutun hat und meine Auszahlung versp?tet ausgezahlt wird . Ich soll noch ein paar Tage warten !

Dear bfriedrichssu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear bfriedrichssu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

no I'm still waiting for my payout

Hallo,

nein ich warte immer noch auf meine Auszahlung

When will I receive an answer

Wann erhalte ich eine Antwort

Thank you bfriedrichssu for all the information provided so far. I will now forward your complaint to my colleague Romi ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear bfriedrichssu,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 7Signs Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 7Signs Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Please be informed withdrawal request was successfully completed from our side and was paid out to the customer.

Thank you for your patience.

Best regards,

7Signs Team

Dear all,

Please be informed the withdrawal request was successfully completed. We truly appreciate your patience and understanding.

Best regards,

7Signs team.

Thank you, 7Signs Casino, for the update.

Dear bfriedrichssu,

Please update us whenever you receive the payment.

Thank you in advance.

Regards,

Romi

Dear bfriedrichssu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
www.kpvfaw.com