In the amount of 6,000 baht, I have waited for 1 week and haven't seen him pay once, but when depositing money, it goes very quickly. But when withdrawing and cheating, it's a cheating website.

Dear mengobsb77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

thank you very much for your help this time, I can calm down and look forward to the day when the money will be credited to my account.

And this help is a great help.

I would like to thank all of the Guru team for helping me this time. Thank you.

For a period of 14 days, no action has been taken to withdraw funds to my account. I want the website 7Slot Casino to help me take responsibility. Because I have made a deposit to play, but after playing, I refuse to pay What is it? And I still have evidence of depositing and withdrawing money for you to see as well. that you can deposit money to play but cannot withdraw the money that you played

Thank you for your reply, borisutpetsiri. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Haven't withdrawn this time for the first time. They don't have a system to verify kyc, but I've verified through this website's email.My reward balance currently has no active bonuses.

Well, unfortunately, sometimes the delay is truly out of the casino's hands. Since it seems that the withdrawal has been processed from the casino's side, I would recommend that we wait for a few more days. I will keep this complaint open and if you don't receive your withdrawal within a week, we will intervene. Please keep me informed about any further developments.

I am grateful for this help from you, I will do as you have offered, thank you very much.

Dear borisutpetsiri,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.