hello and good day,

I deposited €25 via Volt, the money was never credited. It was said over a week ago that you would transfer the money back to me. I had to verify myself, everything worked and it said I would have the money back in my account in a few days. It's been 7 days now and I haven't gotten my money back. Asked in chat they said it's in queue. Another employee said the money would be in the account in 48 hours. It's not about the 25 € but about the fact that I seem to be lied to and constantly looking for other excuses.

Kind regards

Hallo und guten Tag,

Ich habe über Volt 25€ eingezahlt, das Geld wurde nie gutgeschrieben. Es hie? vor über einer Woche das Sie mir das Geld zurück überweisen. Ich musste mich verifizieren hat alles funktioniert und es hie? in paar Tagen habe ich das Geld wieder auf meinem Konto. Jetzt sind 7 Tage vergangen ohne das ich mein Geld zurück bekomme habe. Habe im Chat gefragt das sagten sie das es in der Warteschlange ist. Ein anderer Mitarbeiter sagte das Geld sei in 48 Stunden auf dem Konto . Es geht mir nicht um die 25€ sondern darum das man mich scheinbar belügt und st?ndig andere ausreden sucht.

Mfg

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to [email protected].

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Wrote you an email

Habe Ihnen eine Email geschrieben

Thank you, Heiko004, for the forwarded bank statement. Could you please forward a screenshot of the single transaction and advise if it was your first deposit in this casino?

I got banned from the casino after the theater but I can send the chat history from the casino and it says that the money should be in my account in a few days

Ich habe mich nach dem Theater im Casino sperren lassen aber ich kann den chat verlauf vom casino schicken darin steht das dass geld in wenigen tagen auf meinem konto sein sollte

Thank you for the forwarded communication. Could you please advise which transaction was it exactly?

Libergos not easy

Libergos nicht easy

Thank you very much, Heiko004, for your reply. Do I understand correctly that your account has been suspended now?

Dear Heiko004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.