After depositing thousands off dollars on this particular occasion which was in aeound june this year i deposited 300 dollars and won too 45,000 dollars.okay upon withdrawl i was told i could only withrw 5000 dollar amounts so on doing that within 1 week off receiving 0 money i was unable too even log into my accxount.ive waited so many months just incsae but nothing.hense iam contact you guys.i have proof of everything

Hello Dimitrios,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Have you received any explanation from the casino regarding this issue?

Would you be so kind and send me all the relevant communication between you and the casino, together with any other supporting evidence, so we can gather as much information as possible? My email address is [email protected].

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Dimitrios for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Villiam Goodevening,I hear that you're the man,on the project at moment?If there is anything u need from myself,being bank statements showing my deposits or anything please don't hesitate too notify me......

Would u believe after sending Kristina those emails last night,and going three my bank statements I only just realised,that every couple of weeks the name of the casino (all spins win),was always changing too different names were the money was being deposited.

Hello Dimitrios,

I looked at your complaint and will do my best to help you. I would like to invite All Spins Win Casino into this conversation. Casino, can you please specify why did you block the player’s account?

What happens if they don't respond in 6 days 57 mins .......?

Dear Dimitrios,

in that case, I'll give them one extra week for the answer and if they'll not respond in the set time frame, unfortunately, I'll be forced to close it as unresolved because this Casino is not licensed, it's currently closed and there is nothing more to do for you.

How does all spins casino know too join this chat?if there is no casino at moment as you say?

If u type in all spins win in browser casino is still operating my wife just got onto the site.

Dear Dimitrios,

you are right, they are operating now, I just checked our system and the last update was that they are closed, seems like they are operating again. To your question - Casino is part of this complaint and they've received an email notification about this complaint and now they should react.

We would like to ask the All Spins Win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.