Good evening, I accessed the casino and made my deposits, and I won several times. As a result, I continued to gamble with my winnings, in addition to making 180 euros in deposits. However, when I tried to withdraw my funds, the personnel informed me I have to wait 5 days, which I found quite odd. When I contacted them and provided all the necessary documentation, they told me that in order to withdraw my money, I had to keep betting. I followed their instructions, but when I reached out again, they said they would only give me 200 euros due to a supposed x10 rule, of which I had absolutely no knowledge after reading their withdrawal policy; nowhere was such a rule specified. The bottom line is, they don't plan on giving me my winnings, and I no longer hold out hope for getting my 200 euros back. This is the first time I've encountered an incident like this. I won't be playing with them again, and I hope this doesn't happen to anyone else. This casino is an absolute and complete scam. Please be very careful.

Buenos noches, accedí al casino y realicé mis depósitos , gané varias veces por lo que fui apostando lo ganado, además de realizar 180 euros en depósitos, cuando me dispongo a retirar mi dinero, las responsables me dicen que tengo que esperar 5 días , cosa que me parece bastante extra?a , contacto con ellos entregó toda la documentación y me dicen que para retirar mi dinero tengo que seguir apostando, sigo las instrucciones y cuando vuelvo a contactar me dicen que solo me van a dar 200 euros por una supuesta regla de x10, de la cual no tenía conocimiento ninguno después de leer su política de retiros en ningún lugar viene especificado tal regla, el caso es que no me piensan dar mis ganancias, y tampoco tengo esperanza en que me devuelvan los 200 euros. Es la primera vez que me ocurre un caso como este. No volveré a jugar con ellos y espero que no le ocurra a nadie más. Este casino es una estafa total y absoluta. Tengan mucho cuidado

Dear victoria36,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

After contacting them, what Mrs. Mariela tells me is that you have to read the fine print, and that there is a rule which says that to withdraw you have to bet more than 200 euros, and that they are going to give me 200 euros of the 800 that they must pay me legally earned, I do not understand how PG or netler are lent in these casinos that scam players, I have not yet received a serious response nor have I received a refund of my money, and I repeat again, they are not going to pay me why they only make you drag your feet, everyone tells you a different thing and I don't think anyone who played with them there has managed to get their money back

When they force you to continue depositing, in order to withdraw something strange there is of course, to finally not pay

despues de contactar con ellos lo que me dice la se?ora Mariela es que hay que leer la letra peque?a , y que hay una regla la cual dice que para retirar hay que apostar más de 200 euros , y que me van a dar 200 euros de los 800 que deben de pagarme ganados legalmente, no entiendo como PG o netler se prestan en estos casinos que estafan a los jugadores, aún ni he recibido una respuesta seria ni he recibido el reintegro de mi dinero, y vuelvo a repetir no me los van a dar por qué sólo hacen darte largas, cada cual te dice una cosa diferente y no creo que nadie que allá jugado con ellos haya conseguido recuperar su dinero

cuando te obligan a seguir depositando , para poder retirar algo raro hay desde luego, para finalmente no pagar

And that's how out of the 800 that I had won they told me that they would give me 200... I haven't received it yet but I'm looking forward to it so I can forget this event.

y así es como de 800 que había ganado me dicen que me dan 200… aún no los he recibido pero estoy deseándolo para poder olvidar este suceso.

Today I received 200 euros of the 800 I earned. The way this casino acts seems shameful to me.

I won't play again.

Hoy he recibido 200 euros de los 800 que gane. Me parece una veguenza la forma de actuar de este casino.

no volveré a jugar.

Dear victoria36,

Have you received your withdrawal from the casino yet?

Of the 800 that they were supposed to give me... 200 and it seems like they were doing me a favor.

De los 800 que debían darme… 200 y parece que haciendome un favor.

Thank you for your reply, victoria36. Could you please clarify what happened to the rest of your winnings? Did the casino confiscate them or are the funds still in your casino account? Do you currently have any pending withdrawals?

Dear victoria36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

He confiscated them

Los confiscó

Have you managed to withdraw at least those €200? Could you please advise if you accumulated your winnings with or without an active bonus?

Dear victoria36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of victoria36. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Has there been any news since our last conversation?

Dear victoria36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.