Hi,

Can you please help me!

I have been depositing funds with mastercard on the Allyspin casino website but it is not an option to withdraw funds unfortunately. Therefore have been trying to attempt withdrawals via the bank transfer option.

Unfortunately, I keep receiving a dodgy looking error code which is shown in the screen shot of my attempted withdrawal which I have attached.

I have gone through multiple chat agents and they keep giving me the same information on how to fix the error, but to no avail. Examples are to use the incognito tab on my android phone, refresh the browser, enter your withdrawal details and this should fix it. Other examples are try clearing the cache and history on your browser.

Very frustrating that they can take your money easily m, but receiving funds is an absolute mission!

If you could kindly help me in retrieving the $2500 they owe me that would be very much appreciated.

Kind Regards,

Brent

Dear Bedgerton001,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with AllySpin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you followed any of the casino's support advice, please? If so, which one?
• Have you tried any other withdrawal methods apart from bank transfer? If yes, which ones?
• How long has it been since you initiated the withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Katarina,

Your response and help with this is much appreciated.

Yes, I have followed all of Allyspin's support advice provided on their online chat forum. Examples are opening their website in an incognito tab and re-filling out my account information in the bank transfer option. The error keeps popping up in the bank transfer option which makes no sense (as supplied in the screenshot) and they have been no help in telling me how to correct my details if there are actually any errors at all. Other examples are clearing the cache and history in my browser to no avail. I have recently read some horror stories on the internet from other customers that have had no luck at all withdrawing funds from Allyspin casino. I don't like my chances unfortunately.

I have since created a skrill account with the same MasterCard I deposited funds initially with Allyspin. I have attempted to withdrawal the funds via skrill yesterday and it is currently under review by their finance team. So fingers crossed I will hear back from them in the next couple of days. Is there any other withdrawal methods I might be able to use? I'm worried that they will say no to my skrill withdrawal as none of my deposits with the casino have been made with skrill.

Looking forward to your response Katarina

Kind Regards,

Brent

Dear Bedgerton001,

Thank you for reaching out to us.

We are very sorry about any inconvenience that might have been caused.

After checking your account, we are happy to inform you that your withdrawal requested on 08/06 via skrill has been successful, and the money have been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

You have currently one pending withdrawal requested on 10/06 which is processing.

Please note that you can request a second withdrawal after 24 hours after the last request, and you can have maximum three pending requests.

If you have further questions, please let us know.

Best Regards,

AllySpin Casino Team

Dear AllySpin Casino,

thank you for your message and update provided.

Dear Bedgerton001,

could you please advise if you have received the payment?

Dear Bedgerton001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
www.kpvfaw.com