Hello ,

A few days ago, I won BGN 50,000, I tried to withdraw from the amount, but they told me that their limit was 10,000... accordingly, I waited. Today I won 5 thousand, I tried to withdraw the amount, but it was returned to the profile because 24 hours had not passed, and they had. Also, the games began to draw money, respectively, after the sums won. The deposit limit is 10,000, but this does not prevent you from being able to load more. Due to information that is not specified, I contacted the online chat, and they answered a limit of 10 thousand for 24 hours, but why do you return the money and then accept Deposits above your limit. Attaching photos . The jackpot cards were turned over more than 30 times, and the lowest amount was always BGN 40. I dispute the amount of BGN 8 thousand deposited today to be returned due to manipulation of the games after winning a large amount... ...and return of withdrawals on their part

Здравейте ,

Преди няколко дни спечелих 50 хил лв , опитах се да изтегля от сумата но ми казаха , че лимитът им е 10 хил ... съответно изчаках. Днес спечелих 5 хил , опитах се да изтегля сумата , но беше върната в профила защото не били минали 24 ч , а те бяха минали . Също така игрите започнаха да дърпат пари , съответно след освоените суми . Лимит на депозит е 10 хил , но това не пречи да можеш да зареждаш още . Поради информация, която не е уточнена се свързах с онлайн чата , а те отговориха лимит 10 хил за 24 ч ок , но защо връщате парите и после приемате Депозити над лимита ви . Прилагам снимки . Джокпот картите се обърнаха над 30 пъти , като винаги сумата беше 40 лв най-ниската . Оспорвам сумата от 8 хил лева депозирана днес да бъде върната поради манипулация на игрите след спечелена голяма сума... .... и връщане на тегления от тяхна страна

Dear L777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I will need a little more information from you so I can understand the situation. Could you please clarify what is the status of the withdrawal request you made? Is there any balance on your casino account other than your withdrawal request currently? Did you pass the verification at the casino? Have you successfully withdraw your winnings in the past from the casino?

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear L777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.