the casino confirms that they cannot withdraw due to technical problems and do not want to help me. when I repeatedly contact them, they just write that the case is closed and that they have explained to me that the payment cannot go through.

they don't really care I now have to ask for visa/bank and to reverse the deposit. I advise against using the casino that cannot pay out

Dear jeppeuj,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what technical problems make your withdrawal impossible? Are they related to the payment method chosen by you or is it something else? Has customer support given you any advice on how to withdraw your balance?

Have you made any successful withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jeppeuj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.