Hello, I made several deposits at this casino on June 6, 2025, and although I met all the wagering requirements for all bonuses, I made a withdrawal of €650, which was canceled on the grounds that they had canceled my winnings after four consecutive bonuses. Therefore, I would like to know what the casino's policy is, as I followed all the rules and it's impossible to withdraw your winnings after using four consecutive bonuses. It was a real scam! I need your help with this. Thank you in advance.

Hallo, ich habe am 06.06.2025 mehrere Einzahlungen in diesem Casino get?tigt und obwohl ich alle erforderlichen Eins?tze für alle Boni erfüllt habe, habe ich eine Auszahlung von 650 € vorgenommen, die mit der Begründung storniert wurde, dass sie nach 4 aufeinanderfolgenden Boni meine Gewinne storniert h?tten. Daher würde ich gerne vom Casino wissen, welche Richtlinien das sind, da ich alle Regeln eingehalten habe und es unm?glich ist, Ihre Gewinne abzuheben, wenn Sie 4 aufeinanderfolgende Boni verwendet haben. Es war ein echter Betrug! Dafür br?uchte ich Ihre Hilfe. Vielen Dank im Voraus

Dear Puppas,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that the casino confiscated your balance based on the following rule?

2.19 If you are making deposits with bonuses 4 times in a row and more, you are risking to lose your winnings and keep only the deposit sum, you made to receive the bonus. To benefit from the bonuses and enjoy the winnings, make a deposit (over the average sum of the previous deposits) without bonuses at least once after using 3 bonuses in a row.

• Could you please specify how many bonuses you have activated and played with in this casino so far?
• Have you activated a bonus with each of the deposits you made?
• Have you played with any no-deposit bonuses as well?
• Have you received any warning or notification before accepting the 4th bonus that this might cause your balance to be forfeited?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, yes, I have made several deposits, almost all with different bonuses, many of them with wagering requirements. I did not play with no-deposit bonuses. Even though I followed all the bonus rules, my winnings were canceled upon withdrawal. They stated that I had used the bonuses four times in a row, thus violating the casino's rules, and the funds were confiscated. Furthermore, I never received a notification that I could lose my winnings when using the bonuses. I have never made a withdrawal at this casino. This was my first time playing. I'm wondering if it's practically impossible to withdraw the winnings after using four bonuses? That's the easiest way to scam players. The casino offers the bonuses and should remove them after use. Instead, they're always available!

Thank you for your support

Best regards

Hallo, ja, ich habe mehrere Einzahlungen get?tigt, fast alle mit unterschiedlichen Boni, viele davon mit Umsatzbedingungen. Ich habe nicht mit Boni ohne Einzahlung gespielt. Obwohl ich alle Bonusregeln eingehalten habe, wurden meine Gewinne bei der Auszahlung storniert, mit der Begründung, ich h?tte die Boni viermal hintereinander verwendet und damit gegen die Casino-Regeln versto?en und der. Guthaben eingezogen. Au?erdem habe ich nie eine Benachrichtigung erhalten, dass ich bei Verwendung der Boni die Gewinne verlieren k?nnte. Ich habe in diesem Casino noch nie eine Auszahlung get?tigt. Es war das erste Mal, dass ich gespielt habe. Ich frage mich, ob es nach der Nutzung von 4 Boni praktisch unm?glich ist, die Gewinne abzuheben? Das ist der einfachste Weg, Spieler zu betrügen. Das Casino bietet die Boni an und sollte sie nach der Nutzung streichen. Stattdessen stehen sie immer zur Verfügung!

Danke für ihre Unterstützung

Beste Grü?e

Hello, I would like to clarify that a total of €753 was confiscated from me. The withdrawal was €650, but €103 was still in my account. Afterward, they left €20 in my account, which would have been the last deposit. I withdrew these €20, and it hasn't been credited to my card for four days. I sent several emails to the casino but never received a response! Truly poor service and a major scam!

Hallo, ich m?chte klarstellen, dass der Gesamtbetrag von 753 € von mir beschlagnahmt wurde.Der Auszahlung war 650€ aber die waren noch in Konto 103€. Danach haben sie 20 € auf meinem Konto belassen, was die letzte Einzahlung gewesen w?re. Ich habe diese 20 € abgehoben und sie sind seit 4 Tagen immer noch nicht auf meiner Karte eingegangen. Ich habe mehrere E-Mails an das Casino gesendet, aber nie eine Antwort erhalten! Ein wirklich schlechter Service und ein gro?er Betrug!

Before we proceed with the investigation of your complaint, please forward me all the communication between you and the casino customer support regarding the confiscation of your winnings at [email protected]. Thank you for your cooperation and patience.

Hello,

I have already sent to your email address what I received from Casino.

I'm sending the email here again.

Hallo,

ich habe schon an ihre E-Mail Adresse das ich von Casino bekommen habe.

Ich schicke nochmal die E-Mail hier.

Thank you very much, Puppas, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Puppas!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

Hello Pavel,

I have sent you an email with the requested documents. Thank you for your cooperation.

Best regards

Hallo Pavel,

Ich habe Ihnen eine E-Mail mit den angeforderten Dokumenten gesendet. Vielen Dank für Ihre Mitarbeit.

Mit freundlichen Grü?en

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, The casino's license does not have any customer complaint services but you can still try to contact them via this e-mail: [email protected]. Please let me know if you need help with anything regarding the case or if casino will try to contact you ([email protected]). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team