Hello fossa1985,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Ardente Casino. Please allow me to ask you a few more question before we would move forward.

Did you ask the casino for account closure or self-exclusion? Was your account blocked right after you asked for it? Did you contact them with this issue? If yes, what did they respond?

Please send any relevant evidence or communication with the casino to [email protected].

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

From the screenshot that I sent you by telegram you can see that I asked for self-exclusion for 6 months and they assured me that for 6 months the account could not be opened more proof than this look, I don't know what to say.

Dallo screenshot che vi ho mandato di telegram si vede che ho chiesto autoesclusione di 6 mesi e mi hanno assicurato che per 6 mesi il conto non poteva essere aperto più prova di così guardi non so che dirle.

Yes, however, I asked for self-exclusion for six months and they closed it immediately. But with a simple email the day after me the year reopened it does not work like this after I explained the problem to them

Si comunque ho chiesto autoesclusione sei mesi me lo hanno chiuso subito .ma con una semplice email il giorno dopo me l anno riaperto non funziona così dopo che ho spiegato il problema a loro

Thank you fossa1985 for all the information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello fossa1985,

I will take care of your complaint from now on. I am now going to contact the casino representatives and invite them to participate on the resolution of the issue.

They didn't answer so the case is closed or are you trying to contact them?

Non hanno risposto quindi il caso è chiuso o cercate di contattarli?

Hello fossa1985!

As there hasn't been any response to this date, we we are going to contact the representatives one more time and try to ask them to reply to this complaint. The timer will be extended by another 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative influence on the casino's rating on our website.

Ardente didn't answer for the second time, now what's up? Can't we do anything else?

Ardente non ha risposto per la seconda volta ora che succede?non si può fare altro?

Dear fossa1985,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.