Giving me the run around in processing my payment. Manager not responding by email.

Dear mikeloke30,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mikeloke30,

Have you received your withdrawal from the casino yet?

Not yet still saying withdrawal pending.

Thank you for your response. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

No never made a successful withdrawal. Yes completed verification and I used 50 free spins which would be a value of 100. Won $800 deposited $80 which I stopped at $800 because you can only win 10x deposit per there t&c 's on deposit less then $250

Thank you very much, mikeloke30, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mikeloke30,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Avantgarde Casino to join the conversation and participate in the resolution of this complaint.

Dear Avantgarde Casino,

Can you please provide an update on the payment status?

Thank you.

Kind regards,

Tomas

Hello,

According to our T&Cs, any withdrawal can take up to 18 business days either from the moment the withdrawal has been requested or from the moment the account was fully verified with the relevant verification documents provided.

The customer can expect his withdrawal to be processed and sent by next week at the latest, all according to our T&Cs.

Thank you for your patience and understanding,

Avantgarde Support

Thank you for the information, Avantgarde Casino.

Dear mikeloke30,

Could you please update us once you have received the payment?

Kind regards,

Tomas

Hello , I requested it to go to a new bank account so my guess is it could take another month. Nightmare getting a withdrawal from this site.

I received the money case resolved . Feel sorry for trying to discredit the company's name. They paid me the full amount and did not subtract any bonuses.

Dear mikeloke30,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas