To this day I can't withdraw my winnings, I've been waiting for 3 days for the withdrawal to be approved. When I contact support, it means that I should be patient as soon as the management has time to check. It actually says that the payment will be processed within 24 hours, unfortunately this is not the case. Could you please give me additional help.

Bis heute kann ich meine Gewinn nicht abheben, seit 3 Tagen bin ich am warten das die Auazahlung genehmigt wird. Wenn ich an support wende heisst es das ich noch ein wenig geduld haben soll sobald das Managment Zeit hat zum prüfen. Eigendlich steht das die Auszahlungs bearbeitung innert 24 stunden bearbeitet wird das ist leider nicht der fall. K?nnen sie mir bitte weiter helfen.

Dear Emre,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello Emre,

Have there been any developments since our last conversation, please? 

Dear Emre,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hello, after waiting 4 days for the payment confirmation, I had no more patience and desire and gambled away the whole sum. With the other providers, it takes a maximum of 24 hours for the confirmation of the win, although Bahigo also has a 24-hour payout period, the promise is not kept by the provider, so I would like to close the case and thank you very much for your efforts

Guten Tag nach 4 Tagen abwarten für den Auszahlungs bes?tigung, hatte ich keine Geduld und Lust mehr und verspielte die ganze summe. Bei den anderen Anbieter dauert es max. 24h für die best?tigung des gewinnes, obwohl bei Bahigo auch 24h Auszahlungsdauer steht wird das versprechen durch anbieter nicht eingehalten somit m?chte ich den fall abschliessen und bedanke mich recht herzlich bei Ihnen für ihre bemühung

Thank you, Emre, for the update. Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.