I initiated a withdrawal of 110€ and after waiting for 3 days, it was acknowledged. However, it's been another 3 days and the money has not appeared in my account. Now, I see that the name has changed to bankonbet2, which probably implies that I might never get my money. We had been in touch and I even have screenshots where they claimed the funds had been sent and that it's up to the bank now to display it.

?κανα αν?ληψη 110€ περ?μενα 3 μ?ρε? την δ?χτηκαν , περιμ?νω ?λλε? 3 μ?ρε? δεν ?χουν μπει καν τα λεφτ? και τ?ρα βλ?πω ?τι ?χει αλλ?ξει και ?χει μετονομαστε? σε bankonbet2 , κ?τι που λογικ? σημα?νει ?τι δεν θα π?ρω ποτ? τα λεφτ? μου , μιλο?σαμε μαζ? ?χω και screenshots που μου ?λεγαν ?τι εμε?? τα στε?λαμε τα λεφτ? και τ?ρα ε?ναι θ?μα τη? τρ?πεζα? π?ση ?ρα θα κ?νει για να στα δε?ξει

Dear Fdaddy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Dear Fdaddy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.