Hi, can you help me with my payout? Unfortunately, they're taking far too long, not adhering to their own payout rules (maximum payout time of 3 business days), and as a result, I can't reach the monthly payout limit of €7,000. Significantly less is being paid out. Best regards, pidi27

hi k?nnen sie mir bei meiner auszahlung helfen die lassen sich leider viel zu lange zeit, halten sich nicht an ihre eigenen auszahlungsregeln (auszahlungsdauer max 3 werktage) & dadurch komme ich auch nicht an das monatliche auszahlungslimit von 7.000€ ran es wird deutlich weeniger ausgezahlt. liebe grü?e pidi27

Dear Pidi27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Within 43 days, 8 payouts totaling €5800 were made & the last payout was processed on June 1st

innerhalb von 43 tagen wurden 8 auszahlungen von insgesammt 5800€ ausgezahlt & am 1. juni wurde das letzte mal eine auszahlung bearbeitet

Dear Pidi27,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, the last payout was on June 1st: 3 x €800. After that, nothing more was paid out. I still have 3 outstanding payouts: 2 x €800 and 1 x €500, which haven't been processed for 12 days. Additionally, I have a balance of €18,100 that still needs to be paid out. It will take a few months until everything is paid out. It would be nice if they would stick to their own terms and conditions. According to the terms and conditions, a payout can take up to 3 business days.

hi am 1. juni wurde das letze mal ausgezahlt 3x 800€ danach wurde nix mehr ausgezahlt. es sind noch 3 offene auszahlungen 2x 800€ & 1x 500€ die jetzt schon 12 tage nicht bearbeitet wurde & zus?tzlich habe ich noch 18.100€ balance die auch noch ausgezahlt werden müssen bis alles ausgezahlt ist wird es eh noch ein paar monte gehen es w?re einfach sch?n wenn die sich an ihre eigenen agbs halten würden. laut den agbs kann eine auszahlung bis zu 3 werktage dauern

Dear Pidi27, please allow me to ask you a few questions, so I can understand the whole situation completely.

When did you request the three withdrawals?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

hi I sent you everything as an email

hi habe ihnen alles als email gesendet

Dear Pidi27, have you received the pending withdrawals? Also, if they were processed and received, have you already requested additional withdrawals from your remaining balance?

Hi, finally 2 open withdrawals have been processed & I have requested 2x 500€ withdrawals again

hi es wurden endlich 2 offene auszahlungen bearbeitet & ich habe wieder 2x 500€ auszahlung beantragt

Thank you very much, Pidi27, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Pidi27,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BassBet Casino representative to join this conversation.

Dear BassBet Casino,

Could you please specify, if there is something, that can be done to speed up the withdrawal process?

Thank you in advance,

Mirka

Dear Pidi27,

Thank you for reaching out to us.

We apologize for the delay and for any inconvenience that may have caused.

Your withdrawal from 03/06 has also been completed, and the funds are sent from our side.

You have currently requested three new withdrawals.

We are working with the relevant department so you can receive your funds in a timely manner.

Best regards,

BassBet Casino Team

Dear Pidi27,

Could you please confirm, how much you have received by now?

Thank you.

Hi, from April 29, 2025, to today, a total of €9,400 has been paid out over a period of 56 days. €16,600 still needs to be paid out.

Hi vom 29. April 2025 bis heute wurde insgesammt 9.400€ in einem zeitraum von 56 tagen ausgezahlt. Es müssen noch 16.600€ ausgezahlt werden.

Dear Pidi27,

HAve you received any other withdrawals since your last message?

Hi on June 27, 10 days after the last payout, 3 open payouts were processed again

hi am 27. juni also 10 tage nach der letzten auszahlung wurden wieder 3 offene auszahlungen bearbeitet

Dear Pidi27,

Could you please specify, how much you received in the last week?